Overview
Customer Account Coordinator role at Incora.
We are seeking a customer service professional to join us as a Customer Account Co-Ordinator (Derby). As the leading supply chain solutions business in the aerospace industry, customers are at the heart of our business. You will be part of the Supply Chain Operation Management Team and be responsible for the day-to-day customer and supplier interaction between internal and external customers, managing critical shortages, and mitigating gaps in the supply chain to meet customer build line targets.
You will perform root cause analysis and investigate delays accordingly, and liaise with our customers and internal stakeholders to ensure aerospace parts are moved through our Supply Chain to reach the customer in a timely manner.
Responsibilities
* Manage day-to-day customer and supplier interactions between internal and external stakeholders.
* Manage critical shortages and mitigate gaps in the supply chain to meet customer build line targets.
* Perform root cause analysis and investigate delays accordingly.
* Liaise with customers and internal stakeholders to ensure aerospace parts move through the Supply Chain to reach the customer timely.
About You
You will be proactive, manage your own time, have excellent attention to detail; be resilient, and able to work confidently using your own initiative. Understanding and actioning customer requirements will be at the heart of everything you do. Knowledge of using ERP/MRP systems and intermediate Excel skills (pivot tables, VLOOKUPs and charts) are a must for this role.
We are interested in people from all backgrounds where excellence is central to what you do; we are especially interested in those with experience working in supply chain. An understanding of operations within supply chain is an advantage. Most importantly you will be passionate about our Incora Values and exceeding customer expectations.
Benefits
* Starting annual salary between £25,500 - £26,500
* Great holiday benefits: 25 days holiday plus national holidays
* Travel allowance
* Flexible working and family-friendly policies and practices
* Incora is dedicated to sustainability and environmental stewardship, including Green Travel Allowance
* Discount portal available to Incora employees
* Support for your career development and being part of the Incora Story
Our Commitments
* Courage – Take ownership for issues and problems
* Collaboration – Share knowledge and experience with others
* Commitment – Focus on meeting internal and external customer expectations in a timely way
* Community – We value our world and everyone who shares it
Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.
Incora requests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.
Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.
With a strong foundation in the aerospace and defense markets, we also serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of the supply chain from procurement to warehouse management, from logistics to on-site customer services.
Incora is dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone’s needs. If you require any reasonable adjustments during the recruitment process, please contact our Talent Acquisition Team. We are committed to creating an inclusive and accessible environment.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Transportation, Logistics, Supply Chain and Storage
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