Store Colleague
Location: 4A Goldstone Retail Park, Newtown Road, Hove, East Sussex, BN 3 7PN.
Role: Part‑time, 16 contracted hours per week, permanent contract, 3 days per week (including Monday and Saturday). Shifts run from 7:00 am to 8:30 pm.
Salary: £12.21 per hour (fixed).
Overview
We are looking for enthusiastic individuals to join our team as Store Colleagues, where you will play a vital part in ensuring customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.
Responsibilities
* Provide personalised and attentive customer service, ensuring every customer feels appreciated and understood.
* Build strong customer relationships and enhance the overall experience.
* Adhere to top pet‑care standards and support smooth store operations.
* Assist with product knowledge, upselling and target achievement.
* Work collaboratively with team members to reach store goals.
Qualifications
* Excellent verbal and written communication skills.
* Strong problem‑solving ability and ability to resolve customer queries efficiently.
* Willingness to learn and develop professionally.
* Target‑focused and understanding of performance metrics.
* Flexibility to work evenings, weekends and bank holidays.
* Team player with a collaborative mindset.
Benefits
* Attractive pay rate
* Paid holidays
* Additional leave for birthdays and special occasions
* 20% colleague discount in stores
* Discretionary annual bonus scheme
* Access to other discounts and benefits
* Opportunity to do charity work in your local community
* Career progression opportunities
About Pets at Home
Pets at Home is dedicated to understanding and caring for pets, creating a bond between pet and owner. We provide retail, veterinary, grooming and charitable services to support pet health and well‑being. Our inclusive values allow people from all walks of life to grow as part of our pet family.
How to Apply
Submit your application via email. Check your junk/spam folder regularly for our communications.
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