Service coordinator

Job Description

Service Administrator / Dispatch Coordinator – 6-Month FTC (Watford, Hybrid)


£29,000 – £32,000 per annum | 3 days office / 2 days home | Watford


About the Role


We’re looking for a proactive Service Administrator / Dispatch Coordinator to join a leading organisation on a 6-month fixed-term contract (with potential extension).


You’ll be at the heart of the Service Department, managing day-to-day administration, coordinating engineer schedules, and ensuring customers are kept informed.

This is a hybrid role offering flexibility, with three days in the office and two from home.


Key Responsibilities

* Schedule and dispatch Field Service Engineers efficiently to meet customer needs.
* Manage service contracts, quotes, work orders, and invoicing via ServiceMax and SAP.
* Liaise with customers, Sales, and Technical Support to keep all stakeholders updated.
* Order and ship spare parts, including urgent requests.
* Maintain accurate records, data, and reporting in line with company standards.
* Support preventative maintenance planning and ensure compliance with service agreements.