Position titleSales Assistant - Prestwick - 13 HoursDescriptionAt Wright’s Home Hardware we pride ourselves on the outstanding level of customer service we provide to our customers in a friendly and relaxed atmosphere.As a Sales Assistant your role is to assist the customer and promote sales in accordance with company policy.Responsibilities* Maintain outstanding housekeeping levels within the shop* Carry out all duties relating to Fire Safety matters in accordance with the company’s Fire Action Plan* Being part of the team creating a friendly, pleasant and welcoming environment for customers instore* Serving customers in a pleasant and courteous manner ensuring their wellbeing* Ensure stock items are filled up daily, keep shelving tidy and assisting with product display* Correctly price and code merchandise according to company guidelines ensuring price tickets are well displayed ensuring missing tickets are replaced* Deal with incoming telephone calls from customers and colleagues using the company salutation* When taking breaks ensure that a member of staff is in the sales area* Escalate all shop complaints / faulty products to the Shop Manager or Assistant Shop Manager* Work as a team to maintain a high level of cleanliness and order in the full shop in accordance with Health and Safety Regulations and Guidance* Work as part of a team to maintain the correct stock levels on your shop stock control system; this involves daily checks of empty spaces, seasonal stock checks and a full annual stock check* Maintain reserve stock in the storeroom ensuring that it is easily identifiable, rotated and in a tidy organised manner* Notifying the Shop Manager when stock levels are low or if particular products are selling very quickly* Checking in deliveries accurately from Home Hardware (Scotland) Ltd and other suppliers as well as putting away stock* Assist customers on range, variety and suitability ensuring the purchase meets their requirement* Ensure that all purchases are charged at the correct price and paid for by customers and staff members* Be responsible for operating the cash register, handling cash, credit / debit cards and customer credit accounts issuing receipts with accuracy ensuring the security of the cash register at all times* Deal with exchanges and refunds in line with company policy* Assisting the customer with special product orders and processing these to Home Hardware (Scotland) Ltd or through other direct suppliers* Carry out any other duties as required from time to time by the Shop ManagerSkills Required* Excellent customer service skills* Organisational skills, the ability to multitask* A pro-active approach to selling* Good time keeping* High level of personal hygiene* Comply at all times with the company dress code* Flexible in the hours you are able to work* Good communication skills* Comply at all times with the company Health & Safety policyJob Location93-95 Main Street, Prestwick, KA19 1JSJob BenefitsGenerous staff discount across all products stockedWork place pension with The People’s Pension
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