Join Our Team as a Service Operations Coordinator!
Are you a detail-oriented organizer with a passion for delivering exceptional customer service? If so, we invite you to become a part of Finning (UK) Ltd, the world’s largest Caterpillar dealer! As a Service Operations Coordinator, you will play a vital role in ensuring our service operations run smoothly and efficiently. This is your chance to be at the heart of a dynamic team, supporting engineers, managing work orders, and making a real impact on customer satisfaction. This is a fixed-term contract position until the end of 2025.
Your Responsibilities
As a Service Operations Coordinator, you will be the engine behind our service delivery. Your key responsibilities will include:
* Managing the full lifecycle of work orders, from creation to closure, ensuring accuracy and timeliness.
* Liaising with customers to obtain purchase orders, issue proformas, and keep them informed throughout the service process.
* Supporting engineers and service controllers with documentation, planning, and process adherence.
* Assisting with timesheet entry and ensuring data is accurately recorded in our systems.
* Resolving customer disputes quickly and professionally to maintain high satisfaction levels.
What We’re Looking For
We are seeking someone who thrives in a fast-paced, customer-focused environment. The ideal candidate will possess:
* Excellent organizational and communication skills, both written and verbal.
* A proactive mindset with a strong sense of ownership and pride in delivering quality work.
* Experience working with business systems such as Salesforce, SAP, or similar platforms.
* A collaborative approach and the ability to support continuous improvement initiatives.
* A commitment to delivering outstanding customer service and embodying the Finning values.
What We Offer
In addition to a competitive salary and bonus, you will enjoy:
* 25 days of holiday
* Life insurance
* Up to 7% pension contribution
* A comprehensive benefits package
* A supportive and collaborative work environment
* Opportunities for professional growth and development
Our Commitment to Diversity
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, actively encouraging individuals from all backgrounds to express themselves and achieve their full potential. We do not discriminate based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, or mental or physical disabilities.
Furthermore, we are committed to providing reasonable accommodations to individuals with disabilities. If you require an adjustment during the recruitment process, please inform your recruiter. We are also a forces-friendly employer, having signed the Armed Forces Covenant, pledging to treat those who serve or have served in the armed forces, and their families, fairly.
Ready to make a difference? Join us at Finning and be part of something great!