Equality of opportunity and inclusivity is fundamental to the vision and values of Wildanet. The principles of equality and diversity are at the heart of Wildanet's work and are supported by appropriate employment policies, procedures and good practice. Wildanet is a thriving and growing internet provider bringing superfast and super-reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business. Wildanet, building careers from the Southwest to anywhere. Job Title: Engineering Coordinator Benefits: Company Pension/ Employee Assistance Programme for you and your family/ Onsite Free Parking/ Eyecare Vouchers/ Flexible Working / Bespoke Training & Development Plan/ Spontaneous Awards/ Enhanced Sick, Family leave and Statutory Leave/ Flu Jabs/ Employee Share Options/ Death in Service Benefit/ Paid leave for charity support/ Complimentary tea and coffee in the office/ Attractive holiday package/ Free Broadband (after probation has been passed)/Access to generous discounts hub Wildanet Rewards & Recognition Hub Location: Liskeard Office, hybrid working will be available (minimum of 3 days in the office) Salary: £27,500 per annum Role Purpose: As an Engineering Coordinator, your primary purpose is to ensure seamless support to the Provisioning team by efficiently managing resource scheduling for both internal and external stakeholders. Your role is pivotal in optimizing operational efficiency and delivering a superior customer experience throughout the provisioning process. Main Responsibilities: Overall responsibility for ensuring that engineering installation key performance indicators are delivered, through effective deployment of engineering resources ensuring daily opportunities are maximised Scheduling resource via both Skedulo and Dynamics 365 for internal and external stakeholders Maintain accurate records of appointment schedules, success rates and customer interactions. Generate regular reports on key performance metrics, such as appointment adherence, queue turnaround time, and customer satisfaction. Continuously identify opportunities to streamline operational processes and enhance productivity. Act as a frontline liaison between the organisation and engineering resource, ensuring a positive and seamless experience throughout the provisioning journey Collaborate with cross-functional teams to implement improvements and best practices, driving efficiency and effectiveness in the Provisioning team Key Activities: While duties and responsibilities will vary, they typically include: Scheduling of Engineering Resource to include installation and maintenance truck rolls Interaction with internal engineers and external contractors Maintenance of databases, ensuring accuracy of information recorded Maintaining an efficient workforce Accurate record keeping and detailed updates Provide the Provisioning Engineering Manager with regular reports and work stack analysis to enable them to meet the requirements of their own role Provide overflow support for customer liaison work as required Working collaboratively with key stakeholders (internal and external) with shared accountability for delivering a right first time customer experience Essential Person Specification Knowledge: Knowledge of Microsoft Office, including Excel, Word and PowerPoint Understanding of logistics and geo-mapping of engineering capabilities to engineering activities Demonstrable understanding of the skills required for complex external and internal (overhead and underground) FTTP network installations Knowledge of CRM databases (Desirable) Skills/Attributes: Attention to detail Organisational skills Resilience Ability to work to deadlines and adhere to SLAs IT Literate Ability to manage multiple workstreams and prioritise work stack Experience in Telecommunications field operations (Desirable) Some functional knowledge of internet-based networking (Desirable) Exposure to the telecommunications Industry (Desirable) Project Management experience (Desirable) Experience: Experience in a fast-paced utility-based delivery environment. Experience in a cross-functional team orientated environment. Experience with dealing with customers. Qualifications: Good level of education, including literacy and numeracy skills Circumstances: Hybrid working - minimum of 3 days in Liskeard Office There may be periods of extensive pressure to meet non-negotiable deadlines Travel to other office occasionally as required