About Pantheon Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows. About the Role We are scaling our People function and are looking for a dedicated HR Generalist to serve as the critical conduit between day-to-day HR operations and client-facing people practices across the EMEA region. In this role, you will own the full employee lifecycle—from recruitment to offboarding. You will serve as the first point of contact for employees and managers while managing end-to-end hiring to bring top talent into the organization. You will balance operational excellence with strategic partnership, working closely with HR Business Partners (HRBPs) and our US HR team to deliver a high-quality, compliant, and consistent employee experience. What You Will Do 1. End-to-End Talent Acquisition Full-Cycle Recruiting: Manage the complete hiring process for the EMEA region, including partnering with hiring managers to develop job descriptions, sourcing candidates, conducting screens, coordinating interviews, and managing offer negotiations. Talent Strategy: Partner with hiring managers to understand team needs and identify the best sourcing strategies to attract diverse, high-performing talent. Candidate Experience: Ensure a smooth and positive candidate journey that reflects our company culture, acting as the primary point of contact for prospective employees. Onboarding Transition: Oversee the transition from "candidate" to "employee," managing the onboarding process to ensure new hires are set up for success from Day 1 2. Employee & Manager Support (Client-Facing) First-Line Support: Act as the primary point of contact for employees and managers regarding HR policies, procedures, and general inquiries, ensuring questions are resolved in a timely and empathetic manner. Manager Coaching: Guide and educate managers on people practices (e.g., policy clarification, leave requests, performance documentation), equipping them to cultivate a psychologically safe and productive workplace culture. Employee Advocacy: Serve as an advocate for employee concerns, identifying trends in sentiment and morale, and surfacing these insights to the leadership team and HRBPs. Issue Resolution: Address and resolve employee relations issues, conducting detailed investigations when necessary, and partnering with HRBPs to escalate complex matters. 3. HR Operations, Compliance & Systems Regional Compliance: Maintain strict compliance with European employment legislation and internal policies across multiple countries. Labor Relations: Support the management of Social Planning, Trade Unions, and Works Councils across EMEA markets to ensure smooth labor relations. Data Integrity: Partner with People Operations to administer and maintain accurate employee data in HR systems (e.g., HRIS, benefits platforms) and utilize this data to prepare reports on turnover, headcount, and promotions. Process & Documentation: Own the updates of HR documentation (employee handbooks, process guides). 4. Program Execution & Strategic Partnership Global Alignment: Liaise closely within the People Partner team and global Centers of Excellence (COEs) to ensure consistency of HR initiatives across regions. Program Rollout: Assist HRBPs in rolling out key HR programs, including performance management, engagement surveys, and talent management. Operational Leverage: Provide tactical support to HRBPs by coordinating logistics for People team initiatives and preparing materials for leadership meetings. What You’ll Bring To be successful in this role, you must have a strong operational background in European Human Resources, experience in recruiting, and the ability to navigate a matrixed, global organization. Experience: Proven experience in HR operations within global or multi-regional environments, specifically across Europe. Recruitment Expertise: Demonstrated success managing end-to-end hiring processes (sourcing through to offer) across EMEA markets. Labor Relations: Experience managing Social Planning, Trade Unions, and Works Councils across EMEA markets. Employee Relations: Strong background in handling employee relations issues across multiple markets. Global Collaboration: Ability to liaise and collaborate effectively with US-based or global HR teams to align priorities. Operational Excellence: Expertise in HR systems, industry-standard processes, and data administration.