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Combined Heat and Power (CPU) Units/ HVAC and Ground Source Heat Pumps
Monday - Friday
Newcastle, Northumberland, Alnwick, Seahouses, Amble
A Northeast based global leader in environmental and engineering solutions, are committed to delivering cutting-edge, sustainable energy technology while providing exceptional service and long-term value to their clients. Due to continued growth, they are looking for a proactive and organized Service Delivery Manager to play a key role in supporting field engineers with both maintenance and project operations. If this sounds like you, please read on
* Permanent Role
* Very well-established business
* Pension contribution (upon completion of probationary period)
* Training and career progression
The Role of Service Delivery Manager
* Field Engineer Support - Ensure engineers have the necessary resources, tools, and information to carry out maintenance and project work efficiently.
* Maintenance Coordination - Oversee planned maintenance schedules for CHP units, ground source heat pumps, and air source heat pumps, ensuring timely servicing and system reliability.
* Breakdown Management - Act as the first point of contact for urgent repairs, coordinating rapid response efforts and ensuring excellent customer service.
* Parts Procurement - Source and manage the inventory of essential components, working with suppliers to secure cost-effective and timely deliveries.
* Client Liaison - Communicate with clients to schedule maintenance, provide updates on ongoing work, and maintain strong customer relationships.
* Project Support - Assist in the planning and execution of low-carbon energy projects, ensuring smooth operations from design to implementation.
* Operational Efficiency - Identify and implement process improvements to enhance efficiency, reduce downtime, and optimize service quality.
The Right Service Delivery Manager
* Experience in operations support, engineering coordination, or maintenance planning, ideally within the energy, engineering, or maintenance sectors.
* Strong organizational and coordination skills, with the ability to manage multiple priorities effectively.
* Experience in sourcing and procurement of technical parts and equipment.
* Excellent communication and client relationship management skills.
* Ability to work under pressure, particularly when handling breakdowns and urgent maintenance issues.
* Knowledge of technical equipment servicing, ideally including low-carbon energy systems, CHP, ground source heat pumps, and air source heat pumps, is highly desirable.
* Proficiency in ERP or maintenance management systems is a plus.
Interested? To apply for the Service Delivery Manager Position, here are your two options:
* "This is the job for me! When can I start?" - Call now and let's talk through your experience. Call me on 0300 124 6185 between 8am - 5pm or drop me an email on and I will get back to you ASAP.
* "I think I'm right for this position, but I'm not sure I have enough to be get an interview" - Click "apply now" so I can read your CV and let you know
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