ICT Senior Analyst Location: Appletree Court, Lyndhurst SO43 7PA Contract: Permanent Contract Pay Rate: £40,174 - £43,236 per annum Start Date: ASAP Main Purpose of the Role: To lead the support, enhancement, development, and implementation of assigned NFDC applications. The post holder will provide expert technical advice to the Council on assigned systems, ensuring functionality, security, and performance are maintained and improved. They will also be responsible for driving continuous improvement through performance monitoring, data analysis, and collaboration with the ICT Service Desk and wider ICT teams. Key Responsibilities: Deliver professional, efficient, and “right first time” support and development for assigned applications in line with SLAs. Manage customer change requests fairly and efficiently. Collaborate across ICT teams to continuously improve applications, maintain knowledge bases, and reduce recurring incidents (“shift left”). Produce monthly service delivery reports against SLAs, highlighting project milestones and achievements. Ensure compliance with ICT Security Policy and contribute to maintaining the ICT Disaster Recovery and Business Continuity Plan. Monitor contracts for assigned applications, flagging renewal or replacement needs in good time. Liaise with third-party suppliers and partners to maintain supported softwa...