Be the difference between guests experiencing a good break and a great break at Center Parcs.
The Guest Services team handle the check-in of around 4,000 guests twice a week at each Village and are the key point of contact for guest queries, concerns and issues at any time of day or year. Each Guest Services team is integral to delivering an experience that will exceed guests' expectations, from the moment they drive into Center Parcs, until the moment they leave.
GUEST SERVICES SHIFT MANAGER | £15.83 per hour
You will be responsible for providing excellent guest care to approximately 4,500 guests per break. Reporting to the Guest Services Manager, you will be responsible for the day to day running of the Guest Services team ensuring consistent and professional service is delivered.
The Guest Services Shift Manager ensures the smooth running and control of Guest Services, including the Arrivals process on a daily / shift basis. You will be the first point of contact for guest issues as you work to resolve them with a "nip it in the bud" approach. Through effective coaching, training and monitoring you will support the team in maintaining excellent levels of guest care and ensure the teams' compliance with Company policy and procedures.
HOURS OF WORK
You will be contracted to work 150 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.
As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.
ABOUT YOU
You will have excellent interpersonal skills and be sociably confident with the ability to inspire confidence and establish credibility.
Essential requirements:
1. Ability to deal with escalated guest complaints
2. Excellent customer service skills
3. Excellent organisation, communication, and negotiation skills
4. A good level of computer literacy
5. Friendly, genuine, and warm towards guests and colleagues
6. Ability to influence and build relationships at all levels
Desirable requirements:
7. Previous supervisory experience, preferably within the guest / customer services / hotel reception environment
8. Previous experience working in a customer service role
ABOUT THE BENEFITS
Center Parcs is a fantastic place to work, and the benefits are as impressive as they are unique. Here are just a few:
9. Colleague Bonus Scheme
10. Pension Scheme with Life Assurance
11. Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
12. Free use of our leisure facilities
13. Discounted Center Parcs breaks
14. 20% discount in our restaurant and retail outlets
15. Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
16. An Employee Assistance Program - providing support on financial, health and legal matters
17. Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
If this sounds like your ideal job, then we'd love to see your application.
Closing date: 9th March 2026
Interviews to be held: 11th March 2026
Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
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At Center Parcs, everyone's welcome.
We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.
We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.