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Job Overview
Admin Assistant - Part time 22.5 hours per week
An opportunity has arisen within the Neurosurgery Hydrocephalus Service.
You will support the Coordinator with clinic bookings, typing letters, calling patients to ensure they are aware of upcoming appointments
Main duties of the job
Provide a comprehensive administrative service for the Neurosurgery department at North Bristol NHS Trust
Tracking notes and photocopying
* Typing clinics
* Contacting patients ensuring they are aware of upcoming appointments
* Contacting patient's GP for additional information.
* To assist the coordinator with administrative tasks as required.
* Answer general hospital queries and appointment queries as appropriate.
* Respond to and resolve patient queries where appropriate and in line with departmental guidelines.
* Assist in supporting new members of the team
* Handle personal and confidential patient related information in a sensitive manner.
* Receive and accurately pass on information to relevant personnel/teams.
* Maintain and update accurate patient details on hospital computer systems and Microsoft office- Word & Excel.
* Book patient transport in line with the relevant procedure.
* Adhere to appropriate booking rules when rescheduling and cancelling appointments.
* Generate appointment letters as and when required.
* Take part in team meetings and play a role in service redesign.
* All other admin duties allocated by NPH coordinator
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed Job Description And Main Responsibilities
Provide a comprehensive administrative service for the Neurosurgery department at North Bristol NHS Trust
Tracking notes and photocopying
* Typing clinics
* Contacting patients ensuring they are aware of upcoming appointments
* Contacting patient's GP for additional information.
* To assist the coordinator with administrative tasks as required.
* Answer general hospital queries and appointment queries as appropriate.
* Respond to and resolve patient queries where appropriate and in line with departmental guidelines.
* Assist in supporting new members of the team
* Handle personal and confidential patient related information in a sensitive manner.
* Receive and accurately pass on information to relevant personnel/teams.
* Maintain and update accurate patient details on hospital computer systems and Microsoft office- Word & Excel.
* Book patient transport in line with the relevant procedure.
* Adhere to appropriate booking rules when rescheduling and cancelling appointments.
* Generate appointment letters as and when required.
* Take part in team meetings and play a role in service redesign.
* All other admin duties allocated by NPH coordinator
Person specification
Experience
Essential criteria
* Ability to work in a team and manage a busy workload
Desirable criteria
* Previous customer service/patient focused role
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT's workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.