Your newpany
This opportunity is with a purpose-driven technologypany based in New Milton, focused on delivering end-to-end digital solutions. Their mission is to eliminate reliance on outdated analogue systems by designing products that are fully digital from the ground up. The role offers strong potential for career progression within a forward-thinking organisation that values innovation and long-term development.
Your new role
My client is seeking a highly skilled and proactive Third Line IT Service Desk Technician to join its dedicated IT team. This position plays a vital role in ensuring the stability and performance of the organisation’s IT infrastructure by resolvingplex technical issues escalated from first- and second-line support.The successful candidate will serve as a subject-matter expert in advanced networking, server management, and SIP-based telmunication systems. They will support business-critical operations and contribute to maintaining high service levels across the organisation.
What you'll need to succeed
1. Solid knowledge of both Linux and Windows operating systems
2. Familiarity with FreeSwitch and AWS cloud infrastructure
3. Strong understanding of SIP, VoIP, VoLTE, STUN, and firewall bridging
4. Experience supporting applications and diagnosing server issues
5. Proficiency with SIP analysis tools like Wireshark or packet tracers
6. Excellent troubleshooting andmunication skills
7. A degree inputer Science, IT, or equivalent practical experience
8. Relevant certifications ( Microsoft Azure Administrator or similar)
What you'll get in return
9. Generous Annual Leave – 23 days per year, increasing to 25 days with length of service, plus bank holidays
10. Exclusive Discounts – Save on groceries, retail, travel, insurance, dining, and more
11. Wellbeing Support – 24/7 access to our employee assistance programme via a dedicated app
12. Family & Friends Perks – Discounts on products and services for your loved ones
13. Cycle to Work Scheme – A tax-efficient way to stay active andmute sustainably
14. Pension Contribution – Up to 4%pany-matched pension scheme
15. Free On-Site Parking – Hassle-free parking