This job has a key role within Endoscopy Unit providing clerical, reception and administration support to the Unit.
The successful candidate will be able to deal face to face and on the telephone with a wide range of public and professional staff in a courteous and professional manner and will be able to maintain confidentiality at all times.
The ideal candidate will be well organised, flexible and possess excellent keyboard skills.
Please note this vacancy may close before the specified closing date if a sufficient number of suitable applications are received.
Providing reception and clerical support to the unit, working on reception admitting patients to the unit for their procedure, discharging patients and arranging follow up, also includes office duties.
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Duties and Responsibilities
Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when required
Answer telephones and relay messages and enquires in a timely manner e.g. to nurse, doctors and patients.
Acts as first point of contact for the person in charge dealing appropriately with all communications and tasks allocated, including sensitive issues.
Work closely with and support the Co-ordinator.
Liaises with patients, relatives and visitors on the department providing directions and information as required. Also obtaining the appropriate support when needed form the multi-disciplinary team
Maintain and photocopy records, prepare forms and make appointments as requested. This may include organising transport arrangements, ensuring that information give is accurate and up to date.
Ensure patient's pathway is printed and available for nursing/medical staff
Scan all pathways for admission.
Ensure name beds are printed out for all patients.
Uses the PAS /MSS system effectively inputting data, checking the recorded personal demographic details are correct. Updating demographic details as needed.
Liaising with the multi-disciplinary team and assisting in chasing up procedures. Requesting and obtaining investigation reports and informing the relevant staff member the results are
available.
Receives and processes mail and specimens, delivering to the correct ward/department.
Carrying out errands between departments.
Maintaining stationary and stock levels. This would include ordering, receiving and checking deliveries are accurate and reporting any discrepancies.
Maintain the tidiness of the nurses' station ensuring adequate stock is at hand that may be required by the multi-disciplinary team.
Establish and maintain an effective filing system
Planning and Organisational Duties
Use initiative to promote new ideas and to improve service in consultation with the departmental manager and team.
Plans and organises own day to day activities to achieve duties specified and to meet departmental requirements.