We’re looking for an audience-led, collaborative Experience Development Delivery Partner to work with teams across the Midlands & East of England to design and deliver relevant and inclusive experiences that reach and inspire more people across our places and beyond. This role plays a vital part in shaping, delivering and scaling engaging experiences that grow audiences, remove barriers to access and create lasting public benefit.
You will join a Growth Specialist Delivery Team however you’ll work with regional and national colleagues to deliver all our strategy goals. This role can be based in any of our regional hubs/properties.
What it's like to work here
You’ll be part of the Trust’s internal Specialist Delivery Team: a flexible resource of specialist skills and expertise. As one of a multidisciplinary team of experts, including curators, fundraisers and Community, Volunteering & Participation Delivery Partners, you’ll be working with others to help make things happen.
As this role covers the Midlands & East of England region, your contractual place of work will be the nearest National Trust consultancy office / property to your home.
While this is a cross‑regional role with responsibilities spanning multiple areas, there is an expectation that a meaningful proportion of time will be dedicated to supporting properties in the West Midlands.
Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We’ll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40–60% of your working week.
What you'll be doing
You'll lead, define, and elevate experiences, standards, and propositions across our places—driving sustainable growth in visitor numbers, reaching new audiences, and strengthening membership value. You will be a champion of people and communities; ensuring the experiences we create deliver benefit for people and for place. You’ll be experienced in audience research and insight, using learning and data to inform decisions and influence change.
We’re looking for someone with an understanding of the experiences sector and particularly within culture and heritage settings. You must be comfortable collaborating with partners in and outside of the National Trust and with working dynamically in a changing context as we change how we work to deliver the National Trust’s strategy to 2035. Professional experience in public participation and engagement would be beneficial. For further information please review the role profile.
Who we're looking for
* Strong skills in audience-led development, engagement and insight within a culture or heritage setting.
* A commitment to inclusive practice, ensuring experiences welcome and represent the broadest range of people.
* Confidence facilitation, collaborating with partners, organisations and diverse communities.
* The ability to influence and inspire teams, facilitating learning and innovation.
* Creative thinking with a practical, delivery focused mindset.
The package
* Substantial pension scheme up to 10% basic salary.
* Free entry to National Trust places for you, a guest and your children (under 18).
* Season ticket loan.
* EV car lease scheme (for roles that meet the salary criteria).
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
National Trust place
The Roundhouse, NULL, Birmingham, B168AE
Documents
Experience Development Delivery Partner - Grade 5.pdf
Requirements
Compliance. Eligibility to Work in the UK
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
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