Blue Arrow are looking for someone that is passionate about delivering exceptional customer service. Do you thrive in a fast-paced, team-oriented environment? Location : Gotham Pay rate : £12.25 per hour Shifts : Monday to Friday 8.30-4.30pm Immediate start after successful interview process What your working day will look like: - Be the first point of contact for customer queries and issues - Monitor and manage inbound/outbound call logs Resolve or escalate customer complaints efficiently - Conduct root cause analysis and implement preventative measures Support internal claims processes and KPI tracking - Promote on brand strategy. - Ensure compliance with Health & Safety standards Collaborate with internal teams and external partners to deliver outstanding service What you need to have: - Background in customer service, distribution, warehousing, or transport - Strong communication skills (verbal and written) - Proficient in Microsoft Office (Excel, Word, Outlook) - Problem-solving mindset and results-driven APPLY NOW Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.