Job Description
🌿 Senior Scheduling & Operations Coordinator
House of Willow Alexander – Sidcup/London
Full-Time | Permanent
Be the heartbeat of our daily operations.
At House of Willow Alexander, we’re building a modern British home & garden institution. From gardens to cleaning, window care to interiors, our teams deliver trusted services to homes across London and Kent. To keep everything running smoothly, we’re looking for a Senior Scheduling & Operations Coordinator to join our growing team.
What you’ll be doing
* Plan the day: Build and adjust daily service schedules so our vans and teams run like clockwork.
* Keep things moving: Monitor live jobs, resolve issues fast, and make sure customers and teams are updated.
* Support the field: Own our internal Task Manager system, distributing and tracking requests from the teams on the ground.
* Delight customers: Confirm appointments, handle queries, and keep communication professional and proactive.
* Track performance: Report on efficiency, utilisation, and customer satisfaction to help us improve every week.
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