About HSO
HSO Success and Ambition
HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing.
HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun.
The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.
PURPOSE OF THE ROLE
Deliver technical and application support services to both customers and operational processes as appropriate.
REPORTING LINE
As part of the support team, you will report to a Support Development Manager
JOB FUNCTION
1. Provide prompt and professional 3rd Level Support to the HSO Customers base according to SLA And Support Contracts
2. Ensure all support calls are effectively managed with minimum disruption to the client
3. Support issues are responded to and resolved to plan and/or within agreed timescales.
4. Provide regular feedback to customers regarding the progress of support call status
5. Work as part of a team
6. Engage in cross team knowledge transfer to ensure best use of staff resources
7. The evaluation and resolution of Dynamics 365 issues of a technical nature at a code level.
8. To work closely with the Support Team resources, other Technical Resources, Application Consultants and Project Managers.
9. To work closely with HSO Dynamics 365 Customers, to build relationships and provide a professional and quality service at all times.
10. To maintain and work within the company standards and process, designed to give traceability, accountability and maintain a high level of quality.
11. To carry out additional duties as may be assigned from time to time as instructed and agreed by the Support Development Manager and that are considered within your skills remit.
12. In all activities, ensure timely completion of internal process and requirements as per the Company Handbook and operate in such a manner as to confirm to the Company’s Quality standards.
13. Represent HSO in a professional and positive manner at all times.
14. Adhere to health and safety policy, and other requirements relating to care of equipment.
15. Ensure that all Microsoft Certifications and Accreditations required to fulfil this Role within HSO are met as determined by you and the Support Development Manager
Requirements
Essential
16. Strong understanding of Azure Integration Services and related technologies.
17. Must have experience in supporting or developing Logic Apps, Consumption/Standard
18. Must have experience in supporting or developing Function Apps (C#)
19. Proficient in the use of Azure Service Bus, Storage Accounts, Key Vault, and APIM
20. Experience in Azure DevOps particular CI/CD pipelines, GIT Repo's
21. Strong problem solving skills, must be able to troubleshoot and debug Azure Integration components
22. Understanding of API's, Rest, oData, SOAP
23. Understand data transformation options (Datamapper, Liquid, Functions)
24. Minimum of two years Functional knowledge with Microsoft Dynamics 365
25. Must have a logical mind set and the ability to trouble shoot complex issues
26. Competence & knowledge of computer languages including Java & C++.
27. Competence & knowledge of ‘OO’ Design & Development techniques.
28. Commercial ERP application and general business process awareness.
29. Good English language skills both written and spoken.
Desirable
30. Working knowledge of Azure Integration service; CDS/Dataverse integration, Integration Catalogue
31. Process customisation; Technical management of ISV solutions, Support update cadence, Power Platform support
32. Exposure to other Microsoft stack technology including .Net, SharePoint & SQL Server.
33. Previous experience working in a Technical Support Role.
34. Exposure to Retail, Manufacturing, Distribution or Service industries
35. Ideally a knowledge of Bicep or Terraform
36. Ideally a knowledge of Azure Data Factory or Azure Synapse
37. D365 (either CE or FSCM), DualWrite, Integration Options of both
PERSONAL QUALITIES
38. Ability to work under pressure and meet time limits
39. Self-motivated individual
40. Excellent communication skills including written, on the telephone and face to face.
41. Critical thinking and problem solving skills.
42. Planning and organising.
43. Decision-making.
44. Team player.
45. Flexible.
46. Ambitious both for personal development, to take personal ownership and to contribute to the continued success of HSO.
LOCATION
Our offices are based in Sale (Manchester), Reading or Glasgow.
This role is a Hybrid Working role working mostly remote and meeting once per month in our Manchester office.
HOURS
Normal office hours are 0900 to 1800. (With one hour for lunch)
There may also be occasions when you will be required to work at other times:
You may be asked to assist with covering the Service Desk Standard hours of Monday to Friday 08:00-18:00.
Benefits
Salary:
We offer a competitive, market-aligned salary, that reflects the skills and experience of each candidate. Our commitment to providing a fair and equitable salary ensures we attract and retain top talent in our industry. The salary package will be discussed during the interview process and will be based on current market benchmarks for similar roles, as well as the individual’s qualifications and experience.
In addition to base salary, eligible employees have the opportunity to earn performance-based bonuses and participate in our benefits programs.
Benefits:
Healthcare
Dental
Life Insurance
Tonic Wellbeing
HSO Perkz
Flexible working when required and agreed