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Assistant Manager Role
We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.
Responsibilities:
1. Support the Store Manager in effectively running all store operations to meet or exceed sales & KPI targets. Set clear sales goals, track performance, and evolve processes for continuous store growth.
2. Create a positive team culture through recruiting, training, and ongoing development of staff. Build a motivated, high-performing team to increase store success.
3. Analyze sales data and financial reports to make quick, informed decisions alongside the Store Manager, identifying and responding to operational & commercial opportunities.
4. Act as the point of contact for colleagues in the manager’s absence.
5. Provide excellent customer service by addressing inquiries and resolving complaints professionally.
6. Manage day-to-day operations, including opening and closing procedures.
7. Support cash management tasks, such as processing transactions and reconciling tills.
8. Participate in hiring, onboarding, and training new employees.
9. Provide feedback and coaching to colleagues to improve performance.
10. Assist the Store Manager in maintaining colleague schedules for proper coverage and productivity.
Role Objectives and KPIs:
1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Maintain employee satisfaction scores or engagement survey results at or above company benchmarks.
8. Help keep operational costs within the budget.
Skills and Experience:
1. Previous supervisory or management experience in a fast-paced retail or customer-facing environment.
2. Passionate about retail with a good understanding of current trends and competitors.
3. Experience in coaching and developing individuals.
4. Strong communication skills.
5. Proven ability to achieve and exceed sales targets and KPIs.
6. Experience analyzing KPI data to make commercial decisions.
7. Keen eye for detail and commerciality; visual merchandising experience is advantageous.
8. Ability to promote JD Group values to stakeholders.
Benefits:
We recognize our employees' efforts and offer:
* Quarterly discretionary bonus schemes
* 30% discount on products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
* Exclusive deals through our online benefits platform (TELUS Health)
* Access to digital health and well-being services
* Health cash plans
* Internal development courses for personal and professional growth
* Opportunities for apprenticeships & accredited qualifications
* Discounted gym memberships at JD Gyms
* Life Assurance
* Colleague networks and support initiatives for positive change
* Volunteer opportunities and contributions to JD Foundation
* Employer engagement forums for positive influence
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