At Ocean Housing, we believe everyone deserves a safe, stable home. As a Tenancy Sustainment Officer, you'll play a vital role in supporting some of our most vulnerable customers to maintain their tenancies, build independence, and improve their wellbeing.
Key Responsibilities
* Act as a key contact for vulnerable tenants, building trusted relationships.
* Carry out home visits, welfare checks, and risk assessments.
* Develop person-centred action plans and support customers to achieve them.
* Work with partner agencies and professionals, coordinating multi‑agency support.
* Identify safeguarding concerns and make appropriate referrals.
* Maintain accurate case records and manage your own caseload effectively.
* Collaborate with colleagues across the organisation to deliver a proactive, customer‑focused sustainment service.
What You'll Bring
* Experience working with customers in challenging or stressful situations.
* Strong communication skills – both written and verbal.
* Good IT skills, including Microsoft Office and databases.
* Excellent organisational and time management skills.
* The ability to work independently and as part of a team.
* Resilience and the ability to manage emotionally challenging situations, including attending and working within difficult environments.
* Compassionate, patient, and able to show empathy and understanding.
* Confident and professional in your approach.
* Proactive and solutions‑focused.
* Calm under pressure and able to manage conflict effectively.
* Motivated to make a positive impact.
Knowledge & Qualifications
* Level 3 qualification (or equivalent).
* Experience using IT systems and maintaining accurate records.
Desirable (but not essential)
* Experience in the social housing sector.
* Knowledge of housing or supported housing issues.
* Relevant housing qualification or CIH membership.
Benefits
* 27 days holiday + bank holidays.
* Professional membership fees paid.
* Company sick pay scheme.
* Workplace pension with death in service benefit.
* Home office work payment.
* Medicash health plan (including dental & optical).
* Cycle to work scheme.
* Rewards & recognition programme.
* On‑site parking.
* Employee assistance programme.
* Family‑friendly policies.
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