Location
Leeds, GB
Department Name
EJ Property Operations/National Stations/Leeds (752209) G5
About Network Rail
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
Lead the station team to deliver excellent customer service on a shift basis so that work is undertaken safely and to relevant standards and a first class customer service experience is delivered.
Please be a ware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.
If you have lived outside of the UK in the last 3 years and have been invited to interview for this role, please notify us .
For further information including residency eligibility, please contact your recruiter for more details.
About The Role (External)
Key Accountabilities:
* Supervise the team including any agency staff on a shift basis to create a safe environment and deliver excellent customer service.
* Undertake and direct station staff work activities in line with the requirements of relevant safety procedures, confirming that checks are accurately recorded and that non-compliances are dealt with accordingly in order to continuously improve standards.
* Work with all station users to create a safe and secure environment, taking appropriate steps to prevent accidents, and reporting and investigating accidents / incidents.
* Respond and act, in line with agreed procedures and protocols, to emergencies and incidents, interfacing with theinternal and external stakeholder as required
* Provide customer service as appropriate, and assist Shift Station Managers in raising standards of customer service delivery by monitoring operations and feeding back to individuals.
* Conduct shift briefings, allocate shift responsibilities across the team, check that equipment issued to the team on a shift basis is used correctly, and arrange cover of roles for short notice
* Liaise with the British Transport Police and other Police Forces to implement plans to prevent and curtail criminal activity on the station.
* Undertake regular checks of the station, taking a proactive role in dealing with hazards or unsafe conditions, checking that all occurrences are appropriately logged.
* Undertake allocated duties as prescribed within the emergency plans and check that the team follow these through diligently.
Job Skills, Experience and Qualifications:
Essential
* Excellent written and oral communication and interpersonal skills
* Previous experience of dealing with different types of situations assertively
* Strong customer service skills
* Good education including GCSE or equivalent in Maths and English
* Previous experience of managing challenging/ confrontational situations
* Previous experience of working in a pressured environment
* Understanding of Health, Safety and Environmental regulations
* Ability to achieve the Station Incident Officer Training once appointed
Desirable
* Previous experience of supervising a team
* IOSH /NEBOSH qualification
* Conversational additional language to English
How To Apply (External)
Salary: Band 5- £31,245
*X2 Roles Available*
Closing date: 15/12/25. - Late applications will not be accepted.
Click apply now to apply.
What does our recruitment process look like?
* Once you have applied, our Recruitment Specialist will look at your CV.
* If your experience matches what we're looking for, you'll be invited to an interview
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits - To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
* Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****