Key responsibilities
* Handle a large volume of inbound and outbound telephone calls
* Seek first-time resolution
* Take ownership of the customer's account
* Update accounts accordingly with accurate information and payment details
* Take payments
* Meet or exceed monthly KPIs
What we are looking for
* Previous contact centre/debt collection experience is desirable however not essential.
* Excellent telephone manner
* Comfortable having difficult conversations
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Accounting/Auditing and Finance
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