As the Head of Client Services, you will be responsible for overseeing the client services team and ensuring the delivery of high-impact, high-quality projects. Your role will cut across all business departments, driving collaboration, fostering a customer-first culture, and ensuring the team meets and exceeds KPIs.
Our Client
Our client is a dynamic and innovative leader within the healthcare sector, dedicated to delivering high-quality services that drive positive change and improve healthcare outcomes. They specialise in producing a wide range of publications, from journals to detailed reports and digital content, all designed to inform and engage healthcare professionals globally.
Head of Client Services Key Responsibilities:
* Customer Experience:
o Lead the execution of the client relationship strategy to drive positive, measurable impacts.
o Build strong, strategic relationships with key clients and align with their business objectives.
* Team Management:
o Lead, mentor, and inspire a high-performing client services team.
* Performance Metrics & Reporting:
o Collect and analyse customer feedback to implement continuous improvement initiatives.
o Monitor and report on KPIs related to customer satisfaction and engagement.
Head of Client Services Specification:
* Experience:
o Proven leadership experience in client services or account management.
o Industry knowledge and understanding of market trends is preferable.
o Excellent interpersonal and communication skills.
o Strong track record of leading and motivating high-performing teams.
o Experience with CRM software and project management tools.
* Personal Attributes:
o Customer-centric with an exceptional problem-solving mindset.
o Results-driven, focused on driving revenue growth and repeat business.
o Highly organized with excellent time-management skills.
o Adaptable and resilient, thriving in a fast-paced environment.
How to Apply:
If you’re passionate about client services, ready to lead a high-performing team, and have the drive to succeed in a fast-paced, ever-evolving environment, we’d love to hear from you. Apply today to join our journey in delivering quality healthcare to the world., please get in touch with our teamincluding a copy of your CV as soon as possible via the form below. Hanson Search is a leading talent advisory and executive search consultancy with consultants based across theUAE,UK, USA, andEurope. We specialise in business-critical roles that drive revenue, reputation, and risk, with dedicated teams inCommunications, Government Relations,FinancialCommunications, Public Affairs, Healthcare Communications, Marketing, Digital Marketing, Sustainability, Investor Relations and C-Suite recruitment.Please clickhereto find out about more aboutHanson Search.We are committed to equality of opportunity for all. You can access our Diversity and Inclusion Policyhere.
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