Membership Manager, The Lanesborough Club & Spa
We have an exceptional opportunityto join our Club & Spa Team at The Lanesborough .
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and Londons most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection
Masterpiece Hotels
Oetker Collection hotels are true masterpieces located in the worlds most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
The role of Membership Manager is to assist in driving and increasing membership sales and awareness of The Club to prospective clients, businesses and existing hotel guests, ensuring that sales targets are met or exceeded. The Membership Manager shall show a thorough understanding of the product, including all aspects of membership, club offerings and treatments available and will work closely with the Sales & Marketing team of The Lanesborough and General Manager of our Club & Spa to identify business development opportunities and maximise revenue from membership sales.
The successful candidate will build upon existing guest relations as well as establish a strong, exclusive membership base. As Membership Manager you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with members and guests.
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
Proven track record of similar experience in a similar position within a luxury/club environment.
Excellent command of the English language and a second language would be preferred
You will be required to possess excellent communication skills, both verbal and written, including complaint handling and resolution.
Immaculate grooming standards
Show drive for Excellent Customer Service leading by example
Reasonable hours as required to meet the business demands, weekend and evening work may be required
In return
We believe in recognising and valuing the contributions of our team members. To supportyourwellbeing and growth, we provide a robustreward andbenefits package, including:
Financial Wellbeing
Competitive salary package
Discretionary Company Sick Pay
Additional holiday allowance
Season ticket loan
Enhanced Pension Scheme
Life Insurance
Complimentary dry cleaning
Safety shoes
Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
Health & Wellness
Private Medical Insurance
Dental and Optical benefits
Complimentary meals on duty
Cycle to Work scheme
Flu vaccinations
Discounted chiropodist and massage treatments
Substantiality initiates
Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
Career Growth & Personal Development
Internal transfer and promotion opportunities
Cross-departmental exposure
Partnered with industry-leading training providers
Internal learning gateway
Free access to e-learning platform offering job-specific training and personal growth courses
Subsidised professional qualifications and certified training programmes
Financial incentives for bringing talents to The Lanesborough via Recommend-A-Friend scheme
Recognition & Social Initiatives
Award programmes throughout the year with generous prizes
Long service awards
Preferential room rate at The Lanesborough for you and your family
50% discount on F&B and Club & Spa treatments
Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
Retirement parties
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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