General Manager
Location: Chapelwood, Wilmslow, United Kingdom
Hours: 40 hours per week, 5 working days per week with occasional weekend work.
Package: Up to £42,000 per annum + enhanced benefits & rewards.
Employment Basis: Full‑time, permanent.
About Us
We are Pegasus Homes, a vibrant, dynamic business who are proud to design, build and create high‑quality homes with a focus on independent later living. Our developments are beautifully designed, offering stunning community living.
About Our Role
You will be key to facilitating our community of owners and renters within our development, managing a team of three (including an Assistant General Manager), and working closely with our Buildings and Communities Manager to ensure the smooth running of our development and its facilities.
Key Responsibilities
* Day‑to‑day running of the development, coordinating and liaising with your team, other internal departments, stakeholders and contractors.
* Manage standard operating procedures in all areas including wellness, guest accommodation and five‑star customer service.
* Take the lead on managing and implementing Health and Safety and ensuring compliance at the development.
* Financially astute, supporting and managing financial budgets in conjunction with other relevant partners.
* Strive towards customer excellence by improving the customer journey, planning and carrying out home demonstrations, engaging with Sales and Marketing to enhance brand and reputational standards.
* Focus on Community Engagement: host internal periodic resident meetings, support community‑led events/activities, lead and encourage new community initiatives to improve engagement.
* Manage all soft and hard services contractors to the agreed standards.
* Develop long‑term sustainable relationships with neighbours and the local market for services that enhance our owners’ experience and the wider community, taking an active role in local services and events.
Additional Information
Working hours: 5 days a week, Monday‑Friday, 08:00‑20:00, with flexibility for weekend shifts (08:00‑18:00) when required.
About You
To be successful in this role you will be an experienced Estates / Property Manager, ideally with multi‑site/function experience from a similar luxury development in the residential or commercial sector. You should have extensive experience in a management role, implemented Health & Safety measures, and held responsibility for facilities management. You will possess strong commercial and financial acumen, a natural problem‑solver, and excellent communication and IT skills.
Must Haves
* Experience at General Manager level, gained within a high‑quality / luxury residential environment.
* Proven track record of managing and developing a team.
* Experience leading on Health & Safety and comprehensive knowledge of facilities management.
* Commercial awareness and financial acumen with budget control experience.
* Confident communicator with a passion for people.
* Great IT skills (experience with Google Workspace is an advantage).
* Please note this position is subject to an enhanced DBS check.
Our Benefits & Rewards
* Enhanced annual leave & holiday buying scheme.
* Contributory pension scheme with additional employer contribution.
* Life Assurance.
* Two paid volunteering days per annum.
* Employee Assistance Programme.
* Health Cash Plan & Virtual GP.
* Discounted gym membership.
* Company discounts portal.
* Refer a friend scheme and access to internal opportunities.
What Happens Next
Although we embrace technology to support our recruitment process, we value a human touch. A member of our hiring team will consider your application and, if your profile demonstrates the skills and experience we are looking for, we will invite you to a telephone screening. From there the process will be role‑specific, may include an in‑person stage and a short online assessment. We will keep you updated throughout the process.
Equal Opportunities
As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Only applicants eligible to live and work in the UK need apply.
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