Head of Digital and Delivery Marketing - London Head of Digital and Delivery Marketing About the role At Franco Manca, we keep things simple: great pizza, great people, and doing the basics really well. We've been doing a lot behind the scenes to simplify and strengthen the business and getting back to what we do best. With continued investment, we're now focused on growing in a smarter, more joined-up way and digital, CRM and delivery are a big part of that. We're now looking for a Head of Digital & Delivery Marketing to take ownership of three of our biggest growth drivers: digital acquisition, CRM & loyalty, and delivery. This is a hands-on leadership role where you'll shape the strategy, drive performance, and make sure everything connects, from how we bring customers in, to how we keep them coming back, to how we show up on delivery platforms day in, day out. If you're commercial, data-led, and like building things that actually work, you'll fit right in. What you'll be doing Own performance across delivery platforms (Deliveroo, Uber Eats, Just Eat) Lead digital marketing strategy across paid social, Google and customer acquisition channels Define and deliver our CRM & loyalty strategy to drive retention, frequency and lifetime value Manage delivery partnerships, promotions, pricing and platform performance Optimise the digital customer journey, from first click through to conversion Use data to spot opportunities, fix gaps and improve performance across all channels Own budgets, ROI and performance reporting across digital, CRM and delivery Work closely with internal teams to keep everything aligned and moving at pace Manage and support a Digital Executive, including oversight of customer queries and feedback What we're looking for A commercial, hands-on marketing leader who knows how to drive revenue through digital Confident owning multiple moving parts such as acquisition, retention and delivery Data-led, but practical and able to turn insight into action quickly Strong stakeholder skills, managing both internal teams and external partners Comfortable switching between strategy and execution Calm, proactive and always looking for ways to improve things Experienced in leading and developing a small team Nice to have Experience working with delivery platforms or marketplaces (Deliveroo, Uber Eats etc.) Strong background in performance marketing and digital growth Experience with CRM, lifecycle marketing and customer segmentation Good understanding of data, reporting and performance dashboards Experience managing agencies or external partners What you'll get Competitive salary Staff discount across Franco Manca Free meals when working 28 days holiday (including bank holidays) Hybrid working (1 day WFH) A high-impact role with real ownership and visibility The chance to shape how digital, CRM and delivery work together across two growing brands A supportive, down-to-earth team where you can make things happen Ready to apply? If you like building, improving, and making things work properly, then this could be the one. Apply today and let's have a chat. (Pizza included, obviously.)