Band 3 Patient Pathway Administrator
Go back Kingston and Richmond NHS Foundation Trust
Closing date is 05 May 2026
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
Main duties of the job
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the trust, using Standard Operating Procedures (SOP's) to ensure that functions of the role are carried out correctly within given timescales.
About us
Development and staff wellbeing
Your growth and personal happiness matter to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we are committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on‑site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly shoutouts and patient feedback, monthly and annual awards. Wherever you work across our organisation, we look forward to welcoming you.
At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Qualifications
* GCSE or equivalent in English, grades A-C
* GCSE or equivalent in Maths, grades A-C
Experience
* Experience of using full range of IT systems and patient data systems
* Exceptional customer service background
* Experience of working in the NHS/Healthcare
* Experience of scheduling appointments and/or admissions
Skills
* Ability to produce letters / reports using Word and Excel
Knowledge
* Understanding of patient priorities and performance targets related to appointments and waiting times
* Demonstrate a good working knowledge of computer systems and be capable of using Microsoft Office applications
* In depth understanding of medical technology appropriate to specialism
* Good knowledge of specialty specific patient pathways
* Thorough knowledge of healthcare administrative systems and processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Kingston and Richmond NHS Foundation Trust
£30,630 to £32,346 a year pro rata pa. incl. HCAS
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