We are currently looking for an Administrator to work in a busy office environment in the construction sector
This is a temporary contract for 4:6 months
Hours of work are 8.30am:4.30pm
The role is to provide efficient administrative support to the Customer Care team, ensuring homeowners of new build properties receive a high standard of service. The role involves coordinating customer queries, managing records, and supporting the resolution of post:completion issues in a timely and professional manner.
Key Responsibilities
Act as the first point of contact for customer enquiries via phone, email, and online systems. Log and manage customer service requests, defects, and complaints accurately within internal systems. Coordinate with site teams, contractors, and suppliers to schedule inspections and remedial works. Monitor progress of reported issues and ensure timely follow:up and resolution. Maintain accurate and up:to:date customer records and property information. Prepare and issue correspondence, reports, and documentation as required. Support the Customer Care Manager with administrative tasks, reporting, and data analysis. Ensure compliance with company policies, procedures, and relevant warranty standards. Assist with customer satisfaction surveys and feedback tracking. Liaise with internal departments (e.g., construction, sales, and technical teams) to resolve customer issues efficiently.
Key Skills and Experience
Previous administrative experience, ideally within housing, construction, or property sectors. Strong organisational skills with the ability to manage multiple tasks and priorities. Excellent communication and customer service skills. High attention to detail and accuracy in data entry and record:keeping. Proficient in Microsoft Office (Word, Excel, Outlook) and CRM systems. Ability to work under pressure and meet deadlines. Problem:solving mindset with a proactive approach.