Technical Services AnalystLocation: Home Based / Luton - on site 2 days a week in LutonSkills: ITIL, Windows Server, Active Directory, Exchange, Microsoft 365We are looking to recruit a Technical Services Analyst for Civica's Infrastructure Team based on site with Luton Council. This is an excellent opportunity for an IT Infrastructure professional seeking a role with a mix of project and BAU support work on the latest infrastructure technologies.Essential Competencies:Non technical:Demonstrable experience working in IT service deliveryExceptional Customer Service skillsIncident and Service Request ManagementProblem ManagementAbility to manage a high volume of tasksUnderstanding of ITILUnderstanding of IT SecurityExcellent attention to detailMethodical and logical approach to problem solving.Technical:Windows Server Support and AdminWindows 10/11 Support and AdminActive Directory AdminFilesystems and Permission ManagementMicrosoft Application Support and AdminEmail Applications Support and AdminRemote working Support and AdminSome of the technologies you will work with:Email Technologies:o Exchange, Egress, MailMarshal, Enterprise VaultMicrosoft 365 Applications:o Exchange Online, Teams, SharePoint, YammerRemote Desktop Services:Microsoft System Centre / EndPoint Managero Operations Manager, Configuration Manager, IntuneMulti-Factor Authentication:o Safenet / Microsoft AuthenticatorBackup Technologies (Cohesity)Monitoring Tool (Nagios / PRTG)VMwareGroup PolicyHP InfrastructureSQL ServerWeb Filtering and Proxies (Censornet)Linux (Red Hat)Anti-Malware Tools:o Windows Defender / CheckPoint EndPoint ProtectionPrinting Infrastructure (PaperCut / Xerox)BenefitsLife at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!BenefitsEmployee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.Generous Leave Policy: Civica allows you to take time off from work with generous leave benefitsRewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.Tenure Milestone Recognition: We value and recognise the years of service of our people.Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.Civica Accolades:‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.Great Place to Work: We are dedicated to creating an outstanding employee experience.Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.Australian Business Awards – Employer of choiceTop rated employer – Glassdoor: Our average length of service is 9 years.Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.