Air & Sea Freight Operator (Imports & Exports)
On-Site- Stockley Park
Role Overview:
We are seeking an experienced Air & Sea Freight Operator to manage and coordinate end-to-end international shipments. The ideal candidate will have a solid background in both imports and exports, ensuring smooth operations, regulatory compliance, and excellent customer service.
This role involves liaising with customers, suppliers, carriers, and internal teams to deliver efficient and cost-effective transport solutions.
Key Responsibilities:
• Shipment Coordination:
• Plan, book, and manage air and sea freight shipments (import and export).
• Prepare and review shipping documentation (HB/L, MB/L, AWB, commercial invoices, packing lists, certificates of origin).
• Monitor shipments from origin to destination, ensuring timely delivery.
• Customer & Supplier Communication:
• Serve as the primary contact for customers regarding shipment status and requirements.
• Negotiate with carriers, airlines, and shipping lines to secure competitive rates and space.
• Work closely with overseas agents and partners to ensure smooth operations.
• Compliance & Documentation:
• Ensure compliance with international trade regulations, customs requirements, and Incoterms.
• Prepare customs clearance instructions and liaise with customs brokers.
• Maintain accurate records of shipments and documentation.
• Problem Solving & Escalation:
• Handle exceptions, delays, and claims efficiently.
• Provide solutions to logistical issues and proactively prevent service disruptions.
• Financials:
• Verify supplier invoices and prepare costs for billing.
• Ensure all shipments are invoiced accurately and on time.
Key Requirements:
• Experience:
• Minimum 2+ years' experience in freight forwarding or logistics, specifically handling air and sea freight.
• Proven track record in both import and export operations.
• Technical Skills:
• Proficient in freight management systems and Microsoft Office Suite.
• Knowledge of Incoterms, customs procedures, and international shipping regulations.
• Soft Skills:
• Excellent communication and negotiation skills.
• Strong organizational and problem-solving abilities.
• Ability to work under pressure and meet deadlines.
• Customer-focused approach with attention to detail.
• Languages:
• Fluent in [English] – additional languages are an asset.