Job Description
JOB DESCRIPTION
This role is responsible for the management of the full project life cycle from implementation through to final closure. Ensures that project delivery is within pre-defined acceptance criteria for requested timescales and budgets. Establishes, promotes and maintains excellent rapport with both internal and external stakeholders. Demonstrates strong focus on all project deliverables including forecasting and financial controls.
Responsibilities: -
Represent Vertiv at all customer and contractor meetings for projects which they are assigned to by the Project Delivery Leader
Utilize standard Project Management tools to conduct the project effectively, achieving quality, financial and schedule targets
Coordinate installation, start-up, commissioning, inspection and site testing activities for assigned projects
Review scope of work requirements on the sales order
Review customer or third-party procedures and train personnel on those procedures
Define and manage man-power needs for the job
Completion all documentation for job (technical submittals, as-built drawings, in-house test procedures)
Coordinate with sales, order management, plants, logistics, contractors, services, and warranty groups throughout the project, escalating potential conflicts to avoid impact to the customer
Represent Services in front of the customer, contractor, consultants, commissioning agents
Assist contractors as required during installation of assigned projects
Coordinate Pre-Site meetings with contractor
Provide support to contractor for technical questions during installation
Support installation, start-up and site testing activities for assigned projects
Ensure sufficient man-power on site each day to perform start-up and site testing work
Assist during start-up and site testing as necessary, depending upon man-power availability and site location
Provide first level of tech support assistance to speed up problem resolution
Monitor jobs for timely completion, work with sales rep on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
Provide daily status reports to Project Manager, Project Delivery Leader and customer
Manage issues list and work to resolve issues in a timely manner
Technical: -
Communicate with Technical Support on equipment issues
Keep current on Method Statement, Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
Safety: -
Operate in a safe manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines and accordance with job duties
Report all work related accidents or injuries within 24 hours to the appropriate personnel
Must be a role model to fellow associates with regards to safety by setting a positive example
Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected
Administration: -
Coordinate assigned project completion, customer training, and close-out
Provide all commissioning reports in a final package to the customer
Coordinate any additional training bought with the sales order
Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
Coordinate subcontracted services and equipment rentals for assigned projects,
Provide accurate and timely reporting in accordance with published guidelines
Time cards, expense reports, ticket closure, forms, et al.
Customer Satisfaction: -
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer or contractor where applicable
Coordinate and attend customer or contractor meetings as required
Maintain customer satisfaction rates according to company guidelines
Performance: -
Excellent attention to detail, with the ability to work accurately in a busy and demanding environment.
Complete all work in an efficient and timely manner
Capable of making strong decisions, technical and commercial, under pressure
Properly evaluate site and equipment for appropriate billing status
Adhere to company dress code and safety regulations
Understand and comply with company startup/escalation process and procedures
In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
Maintain proper and adequate level of internal communications
Ability to communicate with all levels within the organization: Managers, co-workers, Service Delivery Team, Sales, Plants, Application Engineering, Technical Support, electronic communications, et al.
Conduct themselves in a high degree of professionalism, and of service delivery
Ability to handle stressful situations and provide a calming effect to customer
High level of diplomacy when interacting with internal and external customers
Qualifications: -
Graduate of applicable University of Technology and six years minimum same or similar work experience.
Construction management experience, critical infrastructure expertise with Switchgear, Busbar and Power Distribution a plus.
Knowledge of construction, electrical and mechanical contracting.
Knowledge of engineering, manufacturing processes, data center infrastructure and commissioning processes is helpful.
Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures.
Provide on-site customer consultation, must be able to present themselves as an expert in the field
Expert analytical, problem-solving, and communication skills (verbal and written) required.
Able to manage customer expectations during stressful situations
A high degree of communication, organizational and management skills are required
Valid driver's license is required
Must be able to read and interpret electrical line diagrams and blueprints
Ability to summarize and report all work related tasks performed
Ability to give technical assistance via the telephone to customers on a regular basis
Independently evaluate, recognize, and recommend acceptable customer solutions based upon site evaluation.
Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site
Strong computer skills including editing, formatting and using templates in Microsoft Office, CAD, use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
Foster a Customer-First Mindset
Physical & Environmental Demands: -
Frequent Standing
Frequent climbing (stairs)
Frequent driving (car)
Noise Level (Medium / High need to shout to be heard)
Working around moving machinery (fork-lifts, tractors)
Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
Work outdoors (no effective protection from weather)