Job overview
This is an innovative new post which reflects the Quality and Safety Governance team’s direction to become data driven using intelligence from a variety of sources. The ideal candidate will be excited and enthused by the possibilities of the post, which requires someone with multifaceted experience, including corporate patient safety and Patient Safety Incident Response Framework (PSIRF) application, strong evidenced track record of patient safety analytics, experience of managing the CAS safety alerts process, management responsibility for a local risk management system and confident in using IT. This experience will be underpinned by forensic attention to detail, and evidence of professional curiosity, to draw on a variety of sources to triangulate quality and safety data using a safety surveillance and analytics approach to make a difference to patient safety.
Main duties of the job
The post holder will be responsible for developing and/or maintaining systems and processes which can provide assurance of high quality and safety governance information across Bedfordshire Hospitals NHS Foundation Trust, making sure that it is relevant, efficiently extracted, accurate, appropriate and complete, with a clear process of escalation and exception reporting where assurance is not available or evidenced.
The post holder will be responsible for a team that focuses on the delivery of the NHS England PSIRF and insights aligned to the NHS England Patient Safety Strategy, with its strategic aims of Insights, Involvement, and Improvement.
The post holder will be responsible for a team which focuses on the delivery of the NHS England PSIRF and insights aligned to the NHS England Patient Safety Strategy with its strategic aims of Insights, Involvement and Improvement.
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job
Detailed job description and main responsibilities
To be the Trust’s subject matter expert on all aspects of Quality and Safety data quality and assurance.
To assure the quality and reliability of information stored on the Trust’s electronic Local Risk Management System – currently InPhase with merged historical data from Datix as a key resource in the management and improvement of patient care. Managing the delivery of the Quality and Safety Governance insights service cross site.
To assure the quality and reliability of information stored on the Trust’s electronic Local Risk Management System – currently InPhase with merged historical data from Datix as a key resource in the management and improvement of patient care. Managing the delivery of the Quality and Safety Governance insights service cross site.
Assisting the Deputy Director of Quality and Safety Governance with routine QSG team tasks, including:
a.Ensure that all relevant policies and procedures relating to QSG and meetings and Panels (i.e. Terms of Reference, situation reports etc.) are up to date and relevant.
b.Chairing the InPhase Working Group meeting, including oversight of preparation of agendas, and presenting often complex and sensitive information as required.
c.Lead on diagnostic of efficiencies in shared drive folders for QSG, and manage standardisation and improvements, implementing transitioning to other platforms where appropriate such as team’s folders/channels, mindful of Information Governance risks.
d.Supporting the completion of Trust wide QSG Reports and effective outputs from incident review meetings and PSIRF related Panels and meetings.
e.Support the Deputy Director of Quality and Safety Governance with collation of inclusions in the annual Quality Account.
f.Chair on rotation the QSG internal team meeting, with other peer grades, including preparation of agenda and action notes.
g.Review/develop QSG information on the Trust intranet so it is relevant, current, enabling and interesting.
Person specification
Qualifications
Essential criteria
1. •Educated to postgraduate degree level in a degree closely relevant to the post or significant experience working in Patient Safety Analytics role/s
2. •Patient Safety Syllabus 1 completed
3. •Patient Safety Syllabus 2 completed
4. •Thematic analysis training delivered by HSIB or other recognised safety training provider completed
5. •Completion of certified management skills course – internal or external
6. •Completion of Quality Improvement training accredited methodology eg IHI / QSIR
Desirable criteria
7. NHS England Making Data Count modules – completion of key modules
Experience
Essential criteria
8. •Proven track record of working within an NHS patient safety analytics environment demonstrating in depth specialist knowledge of how safety data is collated and used, including data preparation for enquiries such as CQC, FOIs.
9. •Substantial in depth knowledge and application of the PSIRF process
10. •Significant experience as lead manager of a Local Risk Management System such as InPhase, Datix, Ulysses, Radar in the NHS
11. •Significant experience on LRMS and LFPSE system testing and problem solving
12. •Experience of successful change management pertaining to significant complex upgrades or acquisition and implementation of new LRMS system
13. Significant management experience of small team and development of team including adherence to HR policies, appriasals and PDP, sickness absence - including challenging situations, where perspectives differ
14. Experience of working across organsiations and with clinician and managers to articulate and effectively visualise their analytics needs
15. Experience of working with and motivating and influencing professional staff in the use of safety analytics information to improve their services
16. Computer literacy - extensive working knowledge of Microsoft Office applications i.e. Word, Advanced Excel, Powerpoint, Internet Explorer and Outlook and MS Teams
17. Extensive experience of the application of formulas for efficient management of trackers - with tracking and monitoring - to enable timely escalation as needed
18. Tracking and monitoring which may use Excel or within the LRMS
Desirable criteria
19. Certified InPhase training courses
20. Previous work in IT, as background to understanding how LRMS interface with IT systems and processes
21. Experience of benchmarking safety data
22. Familiarity with SQL and its use
Knowledge/Skills
Essential criteria
23. •Proven ability to successfully extract data and analyse and interpret complex data and draw conclusions, supporting colleagues to articulate and visualise what they need, whether for a complex report or a visual dashboard
24. •Experience in use of SPC charts and understanding of common cause and special cause variation
25. •Excellent attention to detail, with a methodical and enquiring approach
26. •Communication skills – written and verbal – able to identify key points from complex issues and explain them appropriately and with clarity and succinctness
27. •Ability to use information, persuasion, influencing and negotiation with individuals and groups including stakeholders in sensitive, controversial and stressful situations
28. •Effective decision maker regarding QSG data quality and LRMS management
29. •Ability to prioritise workload and multi task in order to meet tight deadlines in a pressured environment
30. •Knowledge of Information Governance, Data Protection Act and Caldecott and Safeguarding requirements, and how this interfaces with Quality and Safety Governance processes
31. •Understanding of the relationship between providers and commissioning organisations
Personal Skills
Essential criteria
32. •Demonstrates a strong desire to improve data quality, performance and services and share that knowledge and enthusiasm with others - tailored for different audiences/ and levels of experience/knowledge
33. •Ability to work both as part of a team and on own initiative working unsupervised
34. •Creative, flexible, resourceful, resilient and committed to CPD for self and team
35. •Credibility and ability to embrace, lead and drive change in a complex environment to accomplish organisational goals and objectives
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.