Office Manager
Description
We have an exciting opportunity for an attentive individual to take up a position within our Office/Sales team. West Yorkshire Spinners are an award-winning hand knitting yarn company who prides themselves on providing a friendly and welcoming working environment.
Detail
Job title: Office Manager
Location: West Yorkshire Spinners, Keighley
Hours: 37.5 hours per week, Monday – Friday
Salary: Competitive Salary
Supporting our Office/Sales and Reception team to deliver a quality service, the principle duties of this role will include:
· Responsible for the processing of sales orders which include direct sales, larger accounts and web orders. Involvement with sales directly and as an overview is key.
· Responsible for reception cover including telephone cover during opening hours.
· Responsible for monitoring customer and website queries and ensuring all are dealt with in professional and timely manner.
· Responsible for the management of the sales/office team, including booking holidays.
· Liaising with the Managing Director daily to ensure all relevant information is communicated.
· Processing refunds (BACS/Worldpay/Website).
· Responsible for all payment allocations, monitoring and rectifying and discrepancies.
· Responsible for sending the Managing Director sales reports, monthly and mid-monthly.
· Liaising with the Warehouse Manager and Supervisor to keep up to date with stock, order levels and status.
· Responsible for ensuring the post is distributed daily.
· Liaising with the Production Director to ensure any complaints are dealt with and the team are aware of current stock levels, issues, product launches and back orders.
· Ensuring the sales/office team are updated with new product launches with information from the Marketing team.
· Responsible for creating and maintaining the barcoding spreadsheet in relation to new products and
liaising with Marketing relating to any new launch information.
· Assisting with adding and updating the correct prices for products on our ordering and stock system.
· Responsible for invoices all orders before the end of each day.
To be considered for this position, applicants will need to:
· have the right to work in the UK
· previous office manager experience (desirable)
· have a good standard of English both written and verbal
· be competent with all Microsoft packages
· have an excellent attention to detail
· have a positive attitude and drive to succeed
· have leadership qualifications
· have sales techniques
· be organised
· have excellent communication skills at all levels
· be able to handle heavy workload deadlines
· be a positive, solutions focused team player
· be flexible and willing to take on new challenges.
Please note, full training will be provided to the right candidate.
Job Type: Full-time
Benefits:
* Company pension
* Employee discount
* On-site parking
* Referral programme
Work Location: In person