Will Writer Contract:Full-time,Permanent Location: Maidenhead (Hybrid - 3 days on-site, 2 days from home) Salary: 30,000 - 36,000 (depending on experience) Aboutus It'sinevitablethatallofusaregoingtodealwithdeathatsometimeinourlives.Itsafundamental,tragicpartofwhatitistobehuman.Buttheservicesthatshouldbesupportingushaventchangedindecades.Fromwritingyourwilltoplanningafuneralororganisingprobate,thewaywedealwithdeathcanbecomplicatedandexpensive.Insteadoffeelingsupported,peoplefeellost. But it doesnt need to be this way. We started Farewill to make the experience warmer, brighter, and friendlier. Now were the UKs biggest will writer, and help our customers pledge over 300 million to charities through gifts left in their wills. Weve also joined the Dignity Group - one of the major providers of funeral services in the UK. Together, were on a mission to change the way the world deals with death. Its no small task - and were looking for fantastic Will Writers to help us do it. Therole WearelookingforbrilliantpeopletojoinourWillsTeam.Youwillberesponsibleforprovidingthebestpossibleexperiencetoourcustomers. AtFarewillweprovideavarietyofwills.Overthephone,online,simpleandcomplex.Thiswillmeanyouaredoingavarietyoftasksforcustomerswithavarietyofwillneeds.Thisincludesspeakingtocustomerswhoaredecidingwhethertouseorservice,draftingwillsthathavebeenconductedoverthephoneandsupportingwithanyfollowupquestions.Occasionally,youwillbecalledupontosupportotherareasofthelegalservicesfunction. Youwillhaveagreattelephonemannerandknowledgetoprovidethebestexperiencetoourthousandsofwillscustomers. Whetheryoureanexperiencedwillwriterorcomefromalegalbackgroundbutlookingtostartoutinthewillwritingworld,thisisanopportunitytomakearealdifference. KeyResponsibilities Will-WritingSupport Guidecustomersthroughthewill-writingprocessoverthephoneandemail,providingprofessionalandempatheticsupport. UseWillSuitetodraftclearandlegallysoundwillstailoredtoindividualneeds. Drafting&Accuracy Conductbrilliantfactfindcallstounderstandcustomerswishesandneedsfortheirwill. Draftbrilliantwillsthatarefactuallyandlegallycorrectandfreefromerrors. DeliveragainstkeyKPIsonqualityaswellasquantityofwork. CaseManagement Ensureallcasesareclosedwithinfiveworkingdaysoncecustomersconfirmtheirunderstandingandsatisfaction. Respondtocustomerqueriesinatimelymannerviaphoneoremail,ensuringpromptandaccuratecommunication. Escalatecomplexcasesorcomplaintswherenecessarytoupholdservicestandards. Collaboration&Flexibility Workaspartofasmall,dynamicteam,adaptingtobusinessneedsasrequired. SeniorWillsSpecialistswillsupportandmentorjuniorteammemberstohelpdeveloptheirskills. WhatWereLookingFor Passionforsupportingcustomersandcharities,eagertojoinadynamicenvironmentandmakeameaningfulimpact. Juniorroles:priorexperiencewithlegaladministrationorhighereducationqualificationsrelevanttothefield(e.g.paralegal,oralawdegree). Seniorroles:Multipleyearsexperiencedraftingwillsorrelevantprofessionalqualification(e.g.Cilex,orSTEPqualification). Greatphonemannerandwrittencommunicationwithcustomers,withtheabilitytoexplainlegalconceptsclearlyandempathetically. Meticulousattentiontodetailtoensurelegalaccuracyinalldocumentation. Acustomer-firstmindset,offeringsupportthroughsensitiveconversationswithprofessionalismandcare. Brilliantorganisationalskillsandtheabilitytomanagemultiplecustomers. Hungertolearnandcontinuetodevelopknowledge. WhatWeOffer Annualsalaryof30,000-36,000dependingonexperience. 25DaysHolidayBankHolidays. X2LifeAssurance. PensionScheme. Hybridflexibleworking(3daysinoffice). Accesstoourinternalcolleaguedevelopmentschemes. Whatarethenextsteps? Tobeconsideredforthisrole,pleasesubmityourapplicationviatheapplybutton,whereamemberofourTalentTeamwillreviewyourapplication. FCARegulationStatement Pleasenotethatthisroleissubjecttomeetingregulatoryrequirements.AsanFCA-regulatedorganisation,wearecommittedtoadoptingthehigheststandardsandwedothisbyemployingindividualswiththeappropriateskills,experienceandintegritytoprotectboththecompanyandourclients.Ifyouareconsideredforarole,youwillbeprovidingyourpermissionforustoconducttherelevantchecksandassessmentsthatwillbecarriedoutduringtherecruitmentandonboardingprocess.ThenatureofthecheckswilldependonwhethertheroleissubjecttotheSeniorManagersandCertificationRegime(SMCR). Pleasenoteinaccordancewithourpre-employmentchecks,allroleswillrequireacriminalrecordcheckandfurtherenhancedchecksmayapply.CertainroleswillbesubjecttoongoingchecksinlinewiththeGroupSMCRFramework(Fit&ProperPolicy).Furtherdetailswillbeexplainedtoyouthroughouttherecruitmentprocess. Equality,DiversityandInclusionStatement OurVisionistoconnectwithourclients,colleagues,company,andcommunitiesbasedonourprincipleswhilstcelebratingourdifferences. Weaimtoempowerleadersandcolleaguestoseekoutandunderstandnewvoicesandperspectives;tobevocalaboutinequityandexclusion,andtotakedecisive,informed,andboldactiontopromoteinclusionandbelonging. Anyunsolicitedsubmissionsfromagencieswillbeacceptedasadirectapplicationfromthecandidateandnofeeswillbepayable. Wereservetherightdependingonapplicationnumberstocloseorextendtheclosingdatesforpositions;wewoul