1. PF & Gratuity included
2. Medical Benefits included
About Our Client
The hiring company is a large organisation within the FMCG sector, recognised for its innovative approach to technology and dedicated to delivering high-quality services. The organisation operates in a fast-paced environment and is focused on leveraging technology to enhance its operation
Job Description
REQUIREMENT
* Oversee the end-to-end delivery, ensuring alignment with business requirements and regulatory requirements.
* Act as the primary point of contact for Cloud & Managed Apps domain, managing both internal teams and external partners/vendors.
* Monitor and report on service performance, ensuring upon KPIs and SLAs are met or exceeded.
* Manage Incident resolution with relevant technical teams, make sure RCA are given on time
* Manage stakeholder communication, expectations, and satisfaction regarding Cloud and Managed App Services.
* Ensure compliance with security standards, policies, and best TASKS
* Monitor incoming demands for Technologies & Infrastructures and ensure solutions are being proposed for functional needs that are not yet covered in line with the overall system coherence,
* Create service catalog and identify new services,
* Ensure the corrective, evolutionary and technical maintenance of the Technologies & Infrastructures, optimize the system / technology development and performance taking proactive action to ensure stable and secure application and infrastructures to avoid potential service disruption,
* Define and manage the services and supervise its functioning within the defined standards (define and review KPIs, metrics and SLAs and oversee performance),
* Coordinate the different experts needed in order to deal with incidents from level 2 and 3,
* Manage escalations, crises and exceptional situations and define the emergency action plans, contracts (Technical, business and Legal aspects), and financial engagements
* Participate in the selection of external suppliers as well as the outsourced services contracted, and follow-up on associated governance
* Develop and maintain effective relationships and communication with internal users and/or external suppliers, comprehending and managing vendor
* Produce documents and templates describing our services, and components to establish compliance with relevant documentation requirement; ensure they are valid and up to date and that functions and features are documented in an appropriate way,
* Coordinate and/or manage the internal/external human resources.
* Track and report on service metrics, preparing regular dashboards and executive reports.
* Conducted incident and problem management processes related to Cloud and Managed Apps Domain.
* Engaged with IT, security, and business teams to comprehend requirements and deliver enhancements.PROFILE REQUIREMENTS
Technical Skills
* Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
* 7+ years experience in IT infrastructure, with at least 3 years in a team management role.
* Experience managing multi-site or international teams is highly desirable.
* Certification ITIL Foundation
▪ Ability to work effectively with people in different zones/cultures
▪ Proven ability to guide, motivate and develop Teams
▪ Strong organization and communication skills
Professional Skills
▪ Able to manage multiple priorities and projects simultaneously
▪ Rational mindset, able to resolve conflicts and work under pressure
▪ Comfortable working in fast-paced, dynamic and international environment
▪ Dedicated to delivering high-quality, reliable and secure IT services
▪ Cybersecurity
▪ High integrity and professionalism
▪ Fluency in English
The Successful Applicant
REQUIREMENT
* Oversee the end-to-end delivery, ensuring alignment with business requirements and regulatory requirements.
* Act as the primary point of contact for Cloud & Managed Apps domain, managing both internal teams and external partners/vendors.
* Monitor and report on service performance, ensuring upon KPIs and SLAs are met or exceeded.
* Manage Incident resolution with relevant technical teams, make sure RCA are given on time
* Manage stakeholder communication, expectations, and satisfaction regarding Cloud and Managed App Services.
* Ensure compliance with security standards, policies, and best TASKS
* Monitor incoming demands for Technologies & Infrastructures and ensure solutions are being proposed for functional needs that are not yet covered in line with the overall system coherence,
* Create service catalog and identify new services,
* Ensure the corrective, evolutionary and technical maintenance of the Technologies & Infrastructures, optimize the system / technology development and performance taking proactive action to ensure stable and secure application and infrastructures to avoid potential service disruption,
* Define and manage the services and supervise its functioning within the defined standards (define and review KPIs, metrics and SLAs and oversee performance),
* Coordinate the different experts needed in order to deal with incidents from level 2 and 3,
* Manage escalations, crises and exceptional situations and define the emergency action plans, contracts (Technical, business and Legal aspects), and financial engagements
* Participate in the selection of external suppliers as well as the outsourced services contracted, and follow-up on associated governance
* Develop and maintain effective relationships and communication with internal users and/or external suppliers, comprehending and managing vendor
* Produce documents and templates describing our services, and components to establish compliance with relevant documentation requirement; ensure they are valid and up to date and that functions and features are documented in an appropriate way,
* Coordinate and/or manage the internal/external human resources.
* Track and report on service metrics, preparing regular dashboards and executive reports.
* Conducted incident and problem management processes related to Cloud and Managed Apps Domain.
* Engaged with IT, security, and business teams to comprehend requirements and deliver enhancements.PROFILE REQUIREMENTS
Technical Skills
* Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
* 7+ years experience in IT infrastructure, with at least 3 years in a team management role.
* Experience managing multi-site or international teams is highly desirable.
* Certification ITIL Foundation
▪ Ability to work effectively with people in different zones/cultures
▪ Proven ability to guide, motivate and develop Teams
▪ Strong organization and communication skills
Professional Skills
▪ Able to manage multiple priorities and projects simultaneously
▪ Rational mindset, able to resolve conflicts and work under pressure
▪ Comfortable working in fast-paced, dynamic and international environment
▪ Dedicated to delivering high-quality, reliable and secure IT services
▪ Cybersecurity
▪ High integrity and professionalism
▪ Fluency in English