Graduate Legal Advisor Based in Manchester City Centre 5 days in office: shift patterns listed below Paying £26,000 - £28,000 Shift Pattern: Monday: 9am - 5pm Tuesday: 9am - 5pm Wednesday: 12pm - 8pm Thursday: 1pm - 9pm Friday: 9am - 5pm The company My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and legal advice services to 13 million employees and their families across the UK and Ireland. The Role As a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, predominantly over phone and via email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met. Day to Day Responsibilities: Provide timely legal and financial information to clients adhering to set SLAs and KPIs Manage incoming calls efficiently, either resolving cases independently or distributing them among team members Conduct research and engage in self-learning to enhance expertise in relevant areas Handle diverse client issues with empathy, especially those in distress Demonstrate a general understanding of legal and financial domains including, but not limited to, Family Law, Commercial Law, Criminal Law, and Consumer Law Uphold a standard of excellent customer service in all interactions What You Bring to the Team: Proficiency in various legal and financial matters Capacity to prioritize tasks and work independently or collaboratively within a team Strong verbal and written communication skills Dedication to providing exceptional customer service and assisting individuals Open-minded, enthusiastic, and non-judgmental approach Comfortability with telephony and IT systems 50325CH INDMANJ