Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £2 billion.
At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.
* Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester
* 25 days holiday per annum plus bank holidays and Christmas period
* Excellent learning and development opportunities
* Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area
* Company wellbeing and social events
* Sports and social clubs
* Incentive trips
* Employee Assistance Programme
* Discounted private healthcare
* EV scheme and Ride to Work scheme
* Winners of an array of industry awards
* Great Place to Work Certified
* Sunday Times Top 100 Best Places to Work
* Supporters of 85+ charities with strong commitment to diversity and sustainability
POSITION DETAILS:
Position Title:
Position Title:
Service Operations Specialist
Reports to (POSITION):
Reports to (POSITION):
Service Operations Team Lead
Team:
Team:
Service Operations
Department:
Department:
Services
PURPOSE OF JOB:
(OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION)
* To coordinate and support the day to day running of the Services Operations workload
* Confidently manage service operations processes end-end, from quote through to invoice.
* Liaising effectively with sales, BDMs and suppliers and various other internal departments
KEY RESPONSIBILITIES:
* Help manage the incoming queries in the mailboxes
* Build relationships and liaise effectively with internal and external departments /stakeholders.
* Processing of service orders, ensuring orders are tagged with the relevant coding for company taxonomy.
* Create and assign job numbers to PMO’s and track/monitor progress to coordinate reconciliation of monthly billing, as well as closing job numbers.
* Portal Administration
* Product & Contract Renewal Management
* Managing invoicing from suppliers and onto our customers
* Managing and tracking FLEX order processing
* Using systems to track, forecast and report
* Posting timesheets
* Amending orders on the system
* Complete monthly tasks such as outstanding orders.
* Maintenance of team spreadsheets
* Ensure customers are billed correctly and efficiently each month
* Understand and use different systems daily to complete team tasks
* Understand other services order processes and cover for all other areas of the team where A/L is taken or in case of sickness.
WIDER TEAM NETWORK
(WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY)
Internal
* BDMS
* SALES
* LEGAL
* PMO TEAM
* FINANCE
* SERVICE LEADS / MANAGERS
External
* SUPPLIERS
* VENDORS
* CUSTOMERS
QUALIFICATIONS, EXPERIENCE, & SKILLS:
( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs)
Educational Qualifications:
ESSENTIAL
Years of Experience
* 1 year or more administration experience
DESIRABLE
(INCLUDE CORE COMPETENCIES & SKILLS REQUIRED FOR THIS POSITION BASED ON THE GRADE)
* Organised individual with excellent time management
* Good inter-personal skills
* Ability to learn quickly and adaptable
* Outlook, Word and Excel experience / knowledge
* Ability to prioritise effectively
* Copes well under pressure and can meet deadlines
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