Our client is a leading brand in the Pet Care sector.. if you are passionate about improving the lives of pets and have experience in ecommerce please apply!
They are looking for a motivated and passionate individual to join the Ecommerce & Customer Service team at their Head Office in Crawley. In this role, you will act as the first point of contact for our customers and provide an exceptional level of support and care through email and telephone. You will bring a friendly and professional attitude to the team with a passion to provide the highest level of customer service.
Within this diverse opportunity, you will also demonstrate an attention to detail and creativity by supporting our Ecommerce team with new product listings, catalogue management and in house photography for the ultimate customer shopping experience.
Key responsibilities:
Act as the first point of contact for customer enquiries for the online stores and deliver a professional and exceptional level of customer service through email and telephone.
Take ownership of customer enquiries & complaints to follow problems through to resolution accurately and efficiently.
Work closely with internal departments and couriers regarding delivery services, product availability and ensure that customers are proactively ...