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Job: Store Crew
Location: Keswick
Job Type: Fixed Term, Part-time (8 hours)
Who are we?
For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn't an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.
Role Overview
You put the customer at the heart of everything you do, greeting and serving them in a friendly, enthusiastic, and professional manner. You will learn about our products to assist customers effectively.
Role Responsibilities
* Greet and thank customers, wishing them a fond farewell, ensuring a memorable experience
* Provide exceptional service, helping customers find suitable products for in-store and multi-channel sales
* Process sales, orders, and refunds efficiently at the tills
* Assist with deliveries and stock replenishment on the shop floor
* Maintain shop floor and back-of-house cleanliness and organisation
* Stay updated on company activities and promotions
* Support floor moves, sale setups, and launches
* Follow all FatFace policies and procedures
* Adhere to GDPR procedures at all times
Competencies
* Deliver excellent customer service focused on customer needs and satisfaction
* Show passion and enthusiasm for the FatFace brand, embodying our values
* Align with the company's social and environmental mission, acting responsibly
* Provide a genuine and authentic approach to interactions
* Act with integrity, demonstrating interest and understanding of others
* Respect and value team members at all levels
* Engage positively in team activities and initiatives
* Use humour appropriately and tailor your approach to each customer
* Promote multichannel shopping options proactively
* Maintain operational standards across deliveries, visual merchandising, health and safety, housekeeping, and stock management
Experience
* Experience in customer service is preferred but not essential
* Excellent interpersonal and communication skills
* Positive attitude and proactive mindset
* Ability to work under pressure and take initiative
* Team-oriented and good time management
Benefits of working with us
* 25 days holiday plus bank holidays
* Generous monthly discount allowance
* Perkbox platform with discounts, wellbeing, and fitness content
* Access to THRIVE learning system from day one
* Dental insurance (employee-funded)
* Pension scheme
* Round-the-clock EAP support
* Sick pay allowances
* Sabbatical leave based on service
* Enhanced family-friendly policies, e.g., maternity leave
* Refer a friend scheme
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