New Openings Manager - North West and North Wales - From £50,000 plus car allowance, profit share and private medical
Driving licence and vehicle essential.
The Openings Manager plays a key role in ensuring exceptional guest experiences across the JW Lees Managed Estate. This role provides hands-on training and capability building for teams, with a strong focus on new site openings, post-investment relaunches, and ongoing operational excellence in existing venues.
The Role & Responsibilities
Coordinate the delivery of all major pub and hotel investments with a key focus on operational requirements
Work closely with the Property Team and other key stakeholders across the business
Plan and deliver pre and post-opening training for new and existing team members
Oversee and maintain the investment process tracker
Prepare pre-opening training plan, materials, and resources with agreement
Support recruitment and onboarding of new teams, embedding brand values from day one
Facilitate on site coaching during soft launch periods to ensure high-quality guest experience
The Person
Passionate about people development and hospitality
Approachable, energetic, and confident
Highly organised with excellent planning skills
Ability to work independently and within strict timeframes to meet deadlines
Hands on, practical, and comfortable working in fast paced environments
Required skills and experience:
Strong background in hospitality, ideally within JW Lees or an equivalent business
Commercially aware, specifically in regards to managed operations
Proven experience in delivering training or leading teams in an operational environment
Knowledge of compliance training (food safety, health & safety, licensing laws)
Excellent communication with the ability to influence at all levels
Strong presentation skills
Ability to influence and build strong relationships across diverse teams
Strong understanding of guest experience principles and operational standards
Confident with digital learning tools and Microsoft Office applications
Tech-literate across POS, rota, reservation, CRM and compliance systems
Experience in supporting openings and/or relaunches
Project management skills and experience
Full UK driving licence and flexibility to travel regionally, with occasional overnight stays
What's in it for you as Openings Manager:
Competitive pay plus car allowance
Private medical cover with BUPA
Profit share
Stakeholder pension scheme
Enhanced family friendly policies
Access to BenefitHub offering online and high street discounts
Discount in all our managed pubs, inns and hotels
Access to our employee assistance programme
About JW Lees:
Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.
We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:
Proud - Savvy - Honest - Passionate - Personal - Together
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