Senior Assistant Duty Manager (Maternity Cover) The Lodge Newbury Racecourse Competitive Salary + Benefits
The Lodge is a 36 room hotel set in the award-winning sporting venue of Newbury Racecourse. It offers outstanding accommodation to stable staff on and around race-days, and to the public for the remainder of the year.
We are currently seeking an experienced Senior Assistant Duty Manager to report into the Hotel Manager and take a lead role in the day-to-day operation and management of The Lodge, ensuring the hotel meets and exceeds agreed targets for customer satisfaction and revenue. This is a rare opportunity for a dynamic individual to play a central role in the growth and success of a small, contemporary hotel. This is a maternity cover vacancy and as such the appointment will be made on a fixed term basis, anticipated to last until April 2027.
This is a varied hands-on position and responsibilities will include, amongst others: Supporting the Hotel Manager with effectively managing a small team in line with business objectives and budgets, including managing the rota system and carrying out daily briefings/handovers as required
Greeting guests on arrival and providing exceptional service throughout their stay
Ensuring the property and surrounding areas are prepared for the arrival of guests
Ensuring bedrooms are inspected on a daily basis and kept up to standards
Assisting with food service and operating the on-site bar as and when required
Ensuring that all agreed quality standards are adhered to and implementing a regular programme of review
Ensuring stock within the business is managed to the agreed levels
Taking responsibility for compliance with all health and safety, food hygiene and fire safety regulations, including arranging staff training
The ideal candidate will be self-motivated, with excellent communication and customer service skills and the confidence necessary to act as an ambassador for The Lodge and the racecourse.
You will be able to use your initiative, exercise sound judgment and work unsupervised. Previous work experience in a similar role within the hospitality, catering or sporting industries will be essential, as will excellent IT skills and confidence with MS Office programs.
In return we offer a competitive salary and attractive benefits scheme including: 33 days holiday per year (inc. Bank Holidays)
Free annual membership to the Racecourse
Discounted Health Club membership
Reduced rate childcare at the Rocking Horse Nursery on-site
Contributory pension scheme
Life assurance scheme
Opportunities for training and career growth
This is a full-time role and is likely to include hours of work during evenings, weekends and overnight on a rota basis.
To apply please email your CV and covering letter including remuneration details to Hugh Nickerson at Conundrum Consulting Ltd.
All direct and third party responses will be forwarded to Conundrum Newbury Racecourse is an equal opportunities employer. We are committed to diversity and inclusion and welcome applications from talented candidates, regardless of background or personal characteristics.
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