Senior Pensions Technician (Fully remote or Hybrid working available)
This is an excellent opportunity to join a Pension Consulting firm who are committed to delivering outstanding service and continuous improvement for all their clients. This is a newly created position for Senior Pensions Technicians to support the Operations team, focusing on complex casework and driving operational excellence.
If you have in-depth knowledge of DB pension schemes, a flair for technical calculations, and a passion for process improvement, this could be the role for you.
What you’ll be doing
* Identifying, designing, and implementing process improvements to enhance the customer experience
* Supporting the team with complex casework and high-value cases
* Processing all events in line with agreed practices, deadlines, and project costings
* Leading projects and engaging with key stakeholders across the business
* Testing and signing off processes and calculations to ensure compliance with SLAs and scheme rules
* Using data and analysis to challenge and improve existing processes
* Providing input into training and development planning
* Sharing knowledge and expertise to foster a collaborative and high-performing team environment
What we’re looking for
* Strong technical pensions knowledge, particularly in Defined Benefit (DB) schemes
* Proven experience performing manual and complex pension calculations
* Proficiency in Microsoft Excel
* A proactive mindset for identifying and implementing process improvements
* Experience coaching, mentoring, or supporting colleagues
* Excellent communication, analytical, and teamwork skills
What’s in it for you
* Generous Holiday allowance with the option to buy additional leave
* Company-matched pension, life assurance, and a range of family-friendly policies
* Voluntary benefits to suit your lifestyle – from retail discounts to wellbeing, travel, and tech perks