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About The Role
Role purpose: To work in the Claims Department as an intermediary between policyholders and insurance companies by helping to deliver an exceptional customer claims service experience. Your role will focus on advising clients, obtaining, and reviewing all claim documentation.
Details
* Working hours: 35 hours per week
* Duration: Permanent
* Location: Cheltenham
About Lansdown Insurance Brokers
Part of Benefact Group, we are seeking a Claims Executive to join our Cheltenham office. Your main responsibilities will include advising clients, managing claims, and maintaining relationships with stakeholders.
Key Responsibilities
* Service various clients across different classes of business, guiding them on policy cover and claims process
* Review and manage liability-related claims such as PL, EL & D&O
* Perform administrative tasks, keeping claims files updated
* Check insurance cover and policy dates before advising or reviewing claims
* Analyze policy provisions and conditions
* Verify coverage scope with colleagues or insurers when in doubt
* Build and maintain relationships with claimants, brokers, agents, and insurance companies
* Liaise with clients to support claim management
* Recover uninsured losses if necessary
* Participate in cross-team projects
* Provide input during claims experience reviews
* Maintain positive relationships within the team
* Ensure health, safety, and security standards are met
* Develop skills and knowledge relevant to the role
* Ensure compliance with industry regulations and company policies
Knowledge, Skills, and Experience
* Understanding of Personal and Commercial Insurance
* Strong interpersonal skills
* Attention to detail in delivering accurate information
* Excellent time management and organizational skills
* Effective written and verbal communication skills
* Empathy and customer-focused approach
* Good educational background
* Numeracy skills
* Ability to interpret insurance documents
* Knowledge of administrative procedures in claims handling
* Relationship-building skills
* Proven customer service ability
* Positive attitude and enthusiasm
* Cert CII or working towards it
What We Offer
* Competitive salary (discussed upon application)
* 28 days annual leave plus bank holidays
* Your birthday off
* Group Personal Pension
* Bonus scheme
* Holiday buy scheme
* Hybrid working
* Health and wellbeing benefits, including cash plan, income protection, and life assurance
* Enhanced sick pay and parental leave
* Support for professional development and qualifications
* Paid volunteering days
* Onsite parking
About Us
Lansdown Insurance Brokers, with over 60 years of experience, offers specialist property insurance products. Part of Benefact Group, a charitable financial services group that has donated over £250 million since 2014, aiming to become the UK's leading corporate donor.
We value diversity, inclusion, and the development of our team. We encourage applications from all backgrounds and abilities.
If you need additional support during the recruitment process, please let us know.
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Business Development and Sales
* Industry: Insurance
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