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Director of Professional Services, Warrington, Cheshire
Client: Pathlock
Location:
Job Category: Other
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EU work permit required:
Yes
Job Views:
4
Posted:
26.08.2025
Expiry Date:
10.10.2025
Job Description:
Who we are looking for:
The Director of Professional Services provides leadership, vision, and growth strategy for the Application and Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build a trusted advisor relationship with our clients. Manages key metrics for consulting (utilization, profitability, and revenue growth, customer satisfaction) for the Identity Governance organization.
Acts as the point of reporting for all individual contributors throughout the Professional Services organization. The Director of Professional Services is responsible for the care and development of the entire delivery team.
Responsibilities:
* Develop partnerships across other service and domain areas
* Manage a services team of over 10 members
* Focus on client satisfaction during service delivery
* Oversee the team's engagement schedule and resource utilization
* Maintain key sales tools for Application and Identity Governance
* Develop relationships with vendors and partners within Identity Governance
* Build relationships across Solution Areas and Practices, including sales leadership. Mentor resources.
* Ensure the skills and capabilities of the delivery team to maximize quality, performance, and billing
* Train and prepare resources to meet customer expectations
* Handle personnel performance and escalations
* Enhance and streamline product security service offerings
* Grow, develop, and retain direct reports
* Assist sales in identifying and closing new business opportunities
Qualifications:
* 10+ years in information security and/or professional services
* At least 8 years in Identity Governance and Administration or Identity and Access Management
* 5+ years in mentoring and managing professional services
* Understanding of consulting financial metrics
* Experience leading delivery projects with successful outcomes
* Deep knowledge of Application Governance, IAM, User Lifecycle Management, and Data Management
* Experience with Pathlock, SailPoint, and Saviynt solutions
* Experience delivering services across industries
* Operational experience in building consulting offerings
* Knowledge of current cybersecurity trends
* Strong communication skills
* Desire to mentor and grow individuals
* Experience in enterprise software or systems integration
* Client and partner communication experience
* Managing multiple projects experience
* Experience in consulting, planning, resource management, and implementation of governance solutions
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