3 month Fixed Term Contract
Up to £27000 pro rata + 6.6 weeks holiday + Hybrid Working (3 days per week in the office)
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as an ER Assistant and you'll be a big part of this.
* Respond to low complexity employment relations queries in line with our policies, and within our agreed SLAs after asking all relevant questions to fully understand the situation and query
* Inspire confidence and encourage the decision maker to make informed decisions by providing expert advice, support and coaching
* Draft relevant letters ensuring they're well written, grammatically and factually correct, include everything that is necessary, and written in a way that minimises risk
* Support the wider ER team in administration and escalating cases where appropriate
* Ensure stakeholders understand the policies, process, options / advice given and tools available provide effective day to day administration
* Develop and maintain effective working relationships with all stakeholders
* Proactively contribute to the team, working collaboratively, sharing knowledge, giving feedback
* Use MI and anecdotal information to identify trends and recommend appropriate action to improve performance and drive continuous improvements of our service
* Attend internal and external training courses as required
* Provide face to face advice and note-taking support to managers
* Maintain and develop supporting tools and materials, for example, policies and How to Guides
* Ability to prioritise and work well under pressure
* Strong listening and communication skills - verbal and written
* Strong influencing, coaching skills and questioning techniques
* Attention to detail
* Proven ability to contribute and work as part of a team
As part of a great team, you'll be valued for who you are.We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact -and- for any recruitment adjustments.