Interim Service Improvement Manager
Housing Services | Interim Contract | £500.00 per day
Are you a forward-thinking housing professional with a passion for transforming services, strengthening tenant voice, and driving regulatory excellence? We are seeking an exceptional Interim Service Improvement Manager to support a local authority housing service through a period of improvement and change.
This role offers the opportunity to shape customer insight, champion best practice, and influence service direction at a strategic level.
Key Responsibilities
* Lead on regulatory engagement
* Develop and maintain effective relationships with key external bodies, including the Regulator of Social Housing, Housing Ombudsman Service, and DLUHC.
* Coordinate responses to consultations and lead improvement and policy development initiatives.
* Provide strategic insight and guidance.
* Stay ahead of emerging regulatory requirements, sector innovation, and risks.
* Provide professional advice and clear recommendations to senior leaders and stakeholders.
* Champion tenant voice and engagement
* Strengthen customer and community insight frameworks to ensure tenant voices meaningfully inform both operational and strategic decisions.
* Support the development of strong landlord–tenant relationships and ensure services are responsive and customer-focused.
* Enhance performance management
* Ensure comprehensive performance data is available, accurate, and effectively communicated to customers, Members, staff, and partners.
* Promote governance, peer challenge, and continuous improvement across the housing management team.
* Drive digital and systems improvement
* Manage, maintain, and develop housing IT systems to support high-quality, efficient service delivery.
* Support compliance and policy development
* Lead on self-assessments, research, and policy analysis to ensure compliance with legal and regulatory standards.
* Embed best practice and inclusivity
* Promote strong project management behaviours across all service initiatives.
* Champion equality, diversity, and inclusion across all areas of service delivery.
About You
You will bring:
* Strong understanding of social housing regulation and sector expectations
* Experience engaging with external regulators and senior stakeholders
* A track record of driving service improvements and embedding customer insight
* Excellent analytical, strategic, and communication skills
* Experience in digital or systems development within a housing context
* A collaborative approach and commitment to continuous improvement
This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business