Drive performance. Improve processes. Make an impact.
We’re looking for a proactive and detail-focused Business Operations Lead to join a busy team in Rooksley. This is a hands-on, high-impact role where you’ll connect teams, optimise systems, and help shape how we deliver for our clients.
What You’ll Be Doing
You’ll act as the go-to link between stakeholders, systems, and teams—keeping operations efficient, compliant, and continuously improving.
* Act as a key liaison between internal teams and clients to ensure business needs are met
* Lead training and support for UK associates across EOM, CMS, and DMS systems
* Take ownership of Business Operations projects from concept through to completion
* Identify gaps and inefficiencies, recommending and implementing smarter solutions
* Support reporting, troubleshoot system issues, and enhance operational processes
* Manage order and inventory transactions on behalf of clients
Key Responsibilities
* Lead integrations when publishers expand services
* Support onboarding and offboarding of client publishers
* Deliver training sessions and maintain clear process documentation
* Troubleshoot consignment ledger and system issues with Credit Control
* Support clients using the Publisher Portal
* Attend client integration meetings and ensure onboarding actions are delivered
* Analyse sales and operational data; produce ad hoc reports for stakeholders
* Monitor service levels and recommend improvements
* Streamline processes to improve efficiency and performance
* Manage inventory transactions, sales reports, purchase orders, and discount updates
* Maintain accurate client records and documentation
* Support client-facing events and liaise with warehouse teams on stock and queries
What You’ll Bring
* Strong analytical mindset with excellent attention to detail
* Proven ability to manage multiple priorities and meet deadlines
* Confident communicator with strong stakeholder management skills
* Experience delivering training and supporting system users
* Advanced organisational and problem-solving skills
* Proficiency in Microsoft Excel, Word, and PowerPoint
Essential Requirements
* 2+ years’ experience in reporting or data analysis
* 2+ years in a client or customer-facing role
* At least 1 year of hands-on MS Excel experience
* Ability to work full-time in a fast-paced, evolving environment
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application