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Devices senior technician

Guildford
Sussex Police
Technician
Posted: 15h ago
Offer description

Division / Department - Digital Data & Technology
Grade - Grade H
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £38,064 - £45,058
Working Hours - 36.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Surrey Police Headquarters, Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.


Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.


The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference.

It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

Sussex and Surrey Police Digital, Data & Technology (DDaT) are recruiting a full-time Devices Senior Technician primarily based at Surrey HQ, Guildford. The position will require travel both in Force and to our partner Forces where appropriate.

This is a third line support role to support the Forces’ endpoint devices: desktops, laptops, body worn cameras, mobile phones, smartphones, printers, plotters and more. You will be the first point of escalation for the Technicians within the team and be expected to have the knowledge to assist them. You will also be responsible for looking after a number of products and bespoke services specific to the Forces.

KEY RESPONSIBILITIES

Operational support – Managing incident queues: prioritising and resolving

Project work - Changing and Improving, IT and Business led

Site moves – Organising and assisting across the Forces

Event support - Including occasional evening and weekend work

Hardware refresh – Setup, configuration and deployment

Escalation point for Devices Technicians - Advanced problem solving

SCCM and Intune - Administration, use and maintenance


Skills & Experience

It is essential that the post holder has/is:

To have an appropriate qualification or experience in a technical discipline and have worked in an enterprise environment, e.g. HND or accredited training, with proven and well evidenced experience in a technical role within an ICT environment.

To have the ability to adapt to and utilise a range of technologies and technical tools.

To have demonstrable knowledge of analytical and problem-solving approaches.

To have demonstrable knowledge of one or more complex technical skills areas.

To have a working knowledge of ITIL based ICT operation.

To have excellent communication skills in order to be able to contribute to informal design and project groups to deliver change and to progress key pieces of work.

To have experience of working; as part of a team working on interdependent projects, acting as escalation point for technical queries, and working independently on a prioritised workload.

To have a flexible approach and a commitment to personal development within the ICT environment.

Familiar with portable networked devices and associated operating systems, management systems, carriers and mobile services presented to, or installed on, portable devices.

Understand local encryption, security and identity software, hardware, software and facilities used to make secure connections across untrusted networks including configuration and policy.

An advanced familiarity with desktop/laptop hardware and peripherals is required, including operating systems, office applications and other specialist application software installed and operated from end-user devices.

Candidates must understand network connectivity and the cabling between desktops/laptops and peripherals, and associated standards including client device management and security systems.

It is essential that you have had exposure to SCCM and Intune and its utilisation as a tool to support our estate.

Ideally you will have a clean driving license as you may need to drive Police fleet vehicles to work in our other locations. You will need to pass a Police Driving permit.


Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working.

We take pride in looking after our people and offer a variety of benefits;

* career progression
* contributory pension scheme (LGPS)
* generous annual leave allowance
* discounts for everyday spend
* on-site gyms and a range of sports clubs
* generous and supportive parental leave
* financial and mental wellbeing guidance and support
* discounted contributory healthcare scheme

Please use the following links for more information on the benefits of working with Surrey Police .


Further Information

Any queries should be directed to Cath Humes, Surrey Police cath.humes@surrey.police.uk


Diversity Statement

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here .

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider addingnoreply@surreysussexpolice.as.recruitmail.comto your address/contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;

* vacancies in collaborated units are available to all officers and staff across both Forces
* vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
* if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.

Reference number SYSX STAFF04609

Date posted 09/10/2025

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