Job Description
A reputable specialist business based in West Hull is recruiting a Finance Manager
The OpportunityWe are recruiting for a hands-on Client Services Manager to join a growing specialist business operating within the European VAT and compliance space.This is a key leadership role where you will act as the primary point of contact for a portfolio of European clients, ensuring an outstanding customer experience while leading and developing a small, high-performing team.You will play a critical role in driving service excellence, improving processes, and supporting business growth across multiple international jurisdictions.Key Responsibilities
* Act as the main contact for a portfolio of European VAT clients, delivering a high-quality, responsive service
* Build strong client relationships, ensuring high levels of customer satisfaction and retention
* Lead, manage, and develop a growing team, setting clear expectations and maintaining standards
* Oversee daily workflows, ensuring accuracy, compliance, and timely delivery across multiple jurisdictions
* Resolve client and operational issues with a proactive, solutions-focused approach
* Maintain up-to-date knowledge of European VAT legislation and regulatory changes
* Communicate effectively with clients and internal teams via phone, email, and meetings
* Identify and implement process improvements to enhance efficiency and service delivery
Candidate Profile
* Proven experience in account management within the European VAT / compliance sector
* Demonstrable team leadership and people management experience
* Strong customer focus with a track record of delivering excellent client service
* Confident communicator with the ability to build relationships at all levels
* Highly organised with strong attention to detail
* Ability to work effectively in a fast-paced, deadline-driven environment
* Strong problem-solving skills and a proactive mindset
Personal Attributes
* Positive, confident, and motivating leader
* Commercially aware and results-driven
* Calm under pressure and adaptable to change
* Professional, approachable, and client-focused
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4796686