Responsibilities
* As the Duty Manager you will be responsible for the day-to-day operations of our 'Grab n Perch'. Working alongside the Multi Site manager and team to ensure we deliver a seamless customer experience across each & every shift through great authentic service and producing our mouth-watering dishes.
* You will oversee operational efficiency and service standards, checking orders and ensuring all our products are always available.
* You will lead consistent standards and support your manager to analyse profit performance.
* You will constantly drive standards and hospitality, leading and challenging Team Members to achieve the highest levels of service.
* You support the management team to create an engaged team through a culture of teamwork and support.
* You will support with Team Members training, in a supportive and motivating manner ensuring that successful performance is reinforced, and constructive feedback is provided.
* Promote a safe and healthy working environment by being a 'safety-minded leader' who leads by example in reporting any food and safety issues and deficiencies in the Restaurant.
* You will be expected to achieve a level of service through the constant monitoring of our established brand standards.
* Support and cover an emergency shift when necessary
* You're the ultimate team motivator - bringing energy, encouragement, and a positive vibe that lifts everyone around you.
* You've got a sharp eye for detail and are passionate about delivering top-quality food and exceptional guest experiences.
* With your friendly personality and proactive mindset, you make guests and teammates feel instantly at ease.
* A dependable team player, you're always ready to roll up your sleeves and support wherever you're needed.
About You
* We are looking for dynamic individuals with a love and passion for food to join us on our exciting journey; our people are at the heart of what we do: As a Duty Manager, you must share our passion for Sushi and Japanese Street food and be a pro with our menu.
* Grow with YO! – we will pay for you to achieve professional qualifications (up to Degree level) whilst you work.
Benefits
* Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 Employee Assistance Line
* Discounted gym membership, cinema tickets, dining out and retail offers are all available by accessing our reward platform
* 50% off your food every time you dine with us for you and 3 friends
* Award-winning sustainability initiatives - We are committed to delivering progress against 9 UN sustainability goals; examples include: 100% of all Salmon sourced from certified sustainable sources, zero use of Species classed as MCS "Fish to Avoid"; 1/3rd of our Restaurant menu is plant-led and we are proud member of the Global Tuna Alliance
* Free trip to Japan! - our Annual Awards ceremony celebrates your success - with the winners being awarded a trip to Japan
* Job security - Joining an award-winning, globally expanding business gives you the opportunity to grow your career alongside us
About us
* Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento)
* Our Taiko manufacturing and distribution centre
* 63 YO! restaurants
* 50 major retail partners
* 3700 locations globally From Hawaii to Aberdeen
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