We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: Test Lead Location: Covent Garden, London (hybrid) Type: 12-month fixed term contract About the role: We are looking for an experienced Test Lead to join a major strategic transformation programme focused on modernising customer-facing platforms and introducing enhanced subscription and eCommerce capabilities. In this role, you will lead the end-to-end User Acceptance Testing (UAT) approach, ensuring solutions are intuitive, fit for purpose, and ready for operational use. Working closely with business stakeholders, SMEs, product teams, and delivery partners, you will coordinate testing activities, manage defect resolution, and provide clear readiness assessments to support successful releases and go-live decisions. This is an exciting opportunity to play a key role in shaping high-quality digital experiences and supporting organisational change. Responsibilities: Lead the planning, coordination, and governance of User Acceptance Testing (UAT) activities across the programme. Develop and maintain UAT strategies, test plans, entry and exit criteria, and acceptance frameworks. Create clear and comprehensive test scripts aligned to business requirements and processes. Coordinate and support business testers and SMEs to ensure effective execution of testing activities. Manage defect triage sessions, ensuring issues are prioritised, tracked, and resolved in a timely manner. Provide regular reporting on testing progress, defect trends, quality metrics, and operational readiness. Collaborate with product owners, delivery teams, and technical leads to ensure alignment and shared understanding. Identify usability issues, process impacts, and change considerations to support successful adoption of new capabilities. To be successful in the role, you will have: Proven experience leading UAT or large-scale business acceptance testing within complex programmes. Strong understanding of end-to-end testing practices and acceptance-criteria-based validation. Experience working with business stakeholders, SMEs, and cross-functional delivery teams. Proficiency with test management and defect tracking tools such as Jira, Azure DevOps, Zephyr, or similar. Excellent stakeholder management, communication, and facilitation skills. Strong planning, organisational, and analytical problem-solving abilities. Experience working within Agile, iterative, or hybrid delivery environments. A proactive, collaborative, and customer-focused approach with the ability to remain calm under pressure. Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development. We offer flexible working, as well as 27 days’ annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. * Please note: BSI are unable to provide visa sponsorship for this vacancy Together, we are building an organisation that is ready to meet the challenges ahead. Grow your career as you help us shape what comes next. We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe. Now we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives. We’re focused on our future – and we’re looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives – and you’ll take pride in what you do. We’re looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world. D&I Policy The world needs fresh thinking and new perspectives to tackle its biggest challenges. It’s why, at BSI, we’re committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work. If you have a disability or health condition, please let us know if you need any reasonable adjustments to the recruitment process. LI-LL1 LI-Hybrid About Us BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.